Solutions for Mobile Operators Introduction
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Mobile operators are faced with the challenges resulting from mar-
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Integrated subledger
ket saturation in the majority of countries. Innovative product offer-
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Carrier grade scalability and performance.
Fully convergent solution with real-time, service agnostic billing and discounting of voice and non-voice services
ings and enhanced service levels are indispensable in order to attain new customers.
Interconnect Billing Mobile operators can find many solutions aimed at improving management and control of services and networks in addition to the
Comarch Interconnect Billing is designed for all telecommunication
billing of end customers. Thanks to our solutions, mobile operators
operators and service providers who maintain relations with other
can smoothly deliver, control and bill core and value-added servic-
providers and therefore have the need to exchange settlements, in-
es and easily manage their relationships with customers and oth-
voices and share revenue or costs. It offers support in handling bill-
er operators.
ing-related processes for origination, termination and transition of services through the operator’s network, as well as roaming-related billing processes.
Convergent Billing Comarch Convergent Billing provides operators with all business proPartner Management
cesses necessary for everyday operations, including revenue man-
Routing Optimalization
agement, invoicing processes and customer relationship manageRating & Billing
ment, as well as efficient integration with network equipment.
Roaming
Interconnect Billing Solution Partner Self Care
Prices & Prefixes Management
Operators like Auchan Telecom in France, Bite in Lithuania and Latvia, Belize TL in Belize and many more are using the solution for running
Settlement Reports Reconciliation
and successfully developing their businesses.
Interconnect Usage Data
Operator subscriber
Subscribers
Settlement Reports Voice and non-Voice services
Interconnection Customer Self Care
Invoicing Product Catalog
Point of Sale
Discounting
Operator’s Network Payments Top-Ups
Partner’s adkministrator Telco partner’s subscriber
Dunning
Customer Management
Billing System Balance Management
Account Management
Resource Management
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All services on one platform – Handling Voice, Data, Messaging and content services
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Multiple settlement types – Bilateral agreements, Hubbing, Revenue
Rule-based Rating & Charging
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Carrier grade performance, scalability and reliability – Hundreds of
Active Mediation
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Support for regulated services
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Strong support during business changes and following regulations –
Export to GL
Mobile operator
Telco partner’s
Service Activation
Sharing, Roaming, Content- based billing and more millions of events per day, (more than 50M events/1hr, 4CPU)
Mobile Network Equipment
with flexible configuration and a powerful inbuilt aggregating engine.
Revenue Sharing
Partner/Supplier Relationship Management
Comarch Revenue Sharing is designed for operators who cooperate
Appropriate inter-partner settlements and revenue assurance sce-
with other operators, content or service providers in order to deliver
narios between operators and partners are needed when the level
comprehensive services to their customers. It enables the manage-
of service offerings for end subscribers increases.
ment of partner relationships, settlements and calculating the reveComarch Partner Relationship Management supports operators in all
nue and costs for all partners.
complex relationships with partners and suppliers and provides core Revenue Sharing becomes extremely important in modern services
features such as agreements management, workflow processes, reg-
where service delivery chains are becoming complex and longer.
ulated services support (BSA, LLU, WLR), dispute management, orders handling, SLA auditing and managed communication channels.
Roaming Billing CRM for a Mobile Solution The Comarch Roaming Billing supports the process of roaming settlements for mobile operators and consists of several modules – The
The Comarch CRM solution is an integrated set of workflow-driven
Comarch Billing System, Comarch InterPartner Billing and Comarch
modules for mobile operators who want to increase ARPU by deliv-
Billing Mediation.
ering superior customer experience across channels and across the customer lifecycle. Highlights of the solution include:
Roaming billing support the following features: •
Roaming agreements management
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Direct partners agreements or Clearing House
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End customer and partner rating for roaming services
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Usage data exchange via TAP/RAP files and NRTRDE according to
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Self Care – more power to customers through unique features for
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CRM for Telecoms – with broad functionalities for selling, campaigns
individual and corporate clients
GSMA standards.
and customer service, including order handling, ticketing and more •
Point of Sale – a light yet powerful sales application for shops owned by both operators’ and dealers’ alike. Pre-integration with Comarch Billing.
Voucher & Top-Up Management
Customers
Comarch Voucher & Top-Up Management is an independent component which supports mobile and IP operators with the management
Self Care
of vouchers and recharging of user accounts. The system can be integrated with existing network infrastructure such as media gatePoint of Sale
ways or delivered with a dedicated IVR module.
IVR, Web, USSD Top-Up Management Point of Sale integration
System Monitoring
generation
Voucher Lifecycle Management
PINs / Vouchers Import External voucher / PIN suppliers
Sales
External voucher distributors
Marketing
Back-office
OSS for Mobile Operators
Reporting
PINs / Vouchers Export
CSR
Resellers
Customer Self Care
Voucher & Top-Up Voucher Management
Data Security
CRM for Telecoms
Billing System
Exporting for printing
Vouchers import & export
Workflow
Comarch OSS for Mobile Operators is a suite of fine grain-end modules with standard based API which can be delivered as a pre-inteBalance updates
Intelligent Network Prepaid System
grated solution comprising both Service and Network Management functionality. The solution is built up from Network & Service Inventory, the Service Delivery Platform and Service Assurance. The OSS Suite includes a comprehensive mediation layer with the underlying network assuring end-to-end operations support processes.
2
Benefits
tomer Facing Services down to network resources. Comarch OSS Process
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Customer-tailored solution supporting both pre-integration and
Management, by attaining intelligence from the inventory data, provides
individual modules integration
high automation for network and service management processes.
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Reduced integration costs provided by industry standard-based
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(eTOM, ITIL, SID, MTOSI) based OSS Suite modules
Benefis
Complete pre-integrated OSS solution comprising Fulfillment, As-
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Operational excellence thanks to the complete top-down view from
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Absence of a gap between business, customer- centric view and
surance, Operations Support & Readiness and Product Lifecycle Management vertical eTOM areas •
Business-driven operation enabled by filling the gap between
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Shortening time-to-market by service lifecycle management and
services to the underlying network resources underlying technical infrastructure enables better cost control of
customer-centric view and network driven operation
network development and maintenance •
service fulfillment and service assurance process automation spanning service and network layers.
Higher process automation enabled by “intelligence” captured in comprehensive data
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Seamless integration of operation processes around inventory integration hub
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Central inventory providing unified view for various cross- organization operations processes.
Service Level Management
Inventory Management
OSS Process Management
Fault Management
Next Generation Service Management Comarch Next Generation Service Management is a solution with the
Performance Management
mission of enabling fast and cost- effective introduction of new exciting customer services leveraging technology convergence. HLR
Broadcast Content Provider
BM-SC
RNC
UTRAN/ GERAN
Backbone Border Router
INTERNET
Content Provider
The solution draws benefits from the service fulfillment and service assurance synergy driven by the service inventory data. This idea is
GGSN
SGSN
RNC
depicted in the fig below. Service & Resource Inventory – the integration hub
Operator‘s Content
Customer Focus
Process-Driven Inventory
Service delivery
Service assurance
CRM
CRM
Capture customer needs
Calculate Customer service impact
Identify what technical services are required
Identify impacted technical services
Allocate resources
Identify faulty resources
Customer Facing Services
The Process-Driven Inventory solution plays the role of an integration hub for all OSS processes. The unique glue capability is achieved by pre-in-
Resource Facing Services
tegration of Network & Service Inventory with the OSS Process Management module. Network & Service Inventory employs TMF’s SID model to provide an end-to-end network view comprising the ability to map CusSLA Management
Resources
Service Management Network Focus
Fault Management
Trouble Ticketing
Benefits •
Reducing time-to-market for service introduction embracing service fulfillment and service assurances operations readiness
Comarch Comarch Comarch Network OSS Process Service Inventory Management Inventory Management Management Comarch OSS Mediation Platform
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No need for the Big bang – enables a step- by- step transformation from many vertical OSS systems towards a horizontal platform
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Reduced maintenance costs as one NGSM has the potential to replace many vertical OSS systems
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Higher degree of automation by attaining intelligence out offrom inventory data for service fulfillment and assurance processes
3rd party system
NMS/EMS
Physical devices
automation •
Filling the gap between service inception and network operations.
3
NG Service Delivery Platform
service management enables a high level of pro-activeness, reducing the service degradation perceived by customers.
The Comarch Next Generation Service Delivery Platform is a solution within the service fulfillment area which employs a component-
Benefits
based service creation concept to achieve shorter time-to-market for
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Customer service oriented view on network quality
new service introduction while keeping costs low. The concept is im-
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Pro-active service incident management capability
plemented by the service catalog-driven service assembly process.
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Reduced costs by higher automation both in customer service
The service catalog leverages the TMF SID model for service composition definition, which enables managing a partner’s components
impact calculation and root cause analysis •
Rapid adoption of ITIL and eTOM industry best practices.
for creating new customer services. Benefits •
BlackBerry
Customer Facing Services
Reducing time-to-market for service introduction by component-
BB Retail
BB Enterprise
based service creation concept realization •
Operational readiness for tackling services requiring a very short
Intermediate Services BB Configuration
lifecycle to be able to follow the ‘Internet-speed’ changing customer
Customer Infrastructure
Transport
needs. •
Ability to embrace new revenue sources based on complex con-
Specific Conf.
vergent and content services •
...
Resource Facing Services Generic Conf.
UTRAN
Support for business models based on collaboration including leveraging wisdom of the developers community
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GERAN
BSC
Reduced costs by boosting reusability of service components and
Network Resources
leveraging SOA. ...
BlackBerry RIM Platform
Next Generation Service Assurance Comarch NG Service Assurance is a solution with the primary role of im-
Auth Server
BTS
BTS
BTS
BTS
About Comarch
proving of customer satisfaction and experience. The solution enables detecting and calculating the customer impact for network alarms and
Since 1993, Comarch has been specializing in designing, implementing,
resource performance metrics, providing comprehensive customer ser-
and integrating solutions and services for telecommunications opera-
vice monitoring. Early detection combined with ITIL-based incident and
tors. Experience gained throughout this period, in addition to the company’s knowledge of the latest industry trends led to the development of a wide customer portfolio that is spread across 4 continents and in-
Third Party Component
NGSDP
cludes some of the biggest market players, such as T-Mobile International, Telefónica O2 Germany, as well as MVNO operators such as Auchan
Content Third Party Component
Service Layer
Content Aggr
Content
Third Party Component Content Aggr
Broadband Service
Set-top box
Set-top box
Telecom, France. The satisfaction of Comarch’s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as management of telecommunications networks and services. Comarch’s solutions for telecom operators are intended for Fixed, Cable and Broadband Operators,
Content Creator
Comarch SA Al. Jana Pawła II 39 a 31-864 Kraków Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail:
[email protected]
Content Aggregator
Broadband Provider
Set-top box /TV/PC
Mobile Operators, Wholesale Departments, MVNO/MVNE Operators, ISPs and VoIP Operators and Content Providers and IPTV Operators.
www.telecoms.comarch.com www.comarch.com www.comarch.pl www.comarch.de www.comarch.eu Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406 Copyright © Comarch 2009. All Rights Reserved. EN-2009.10
