EXPLORER 325

• Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers This chapter introduces the EXPLORER 325 system an d gi...

0 downloads 25 Views 2MB Size
USER MANUAL

®

EXPLORER 325

EXPLORER® 325 Document number: 98-131305-A Release date: June 17, 2010

Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from http://www.thrane.com or from the distributor. Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. Copyright © 2010 Thrane & Thrane A/S. All rights reserved.

Trademark acknowledgements: •

Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.



EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.



Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.



Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.



Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.



Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.

Company web site www.thrane.com

98-131305-A

ii

Safety summary

1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements. Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.

Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. When the system is powered, make sure that nobody gets closer than the recommended minimum safety distance. The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna. Service User access to the interior of the system units is prohibited. Only a technician authorized by Thrane & Thrane may perform service - failure to comply with this rule will void the warranty. Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present. Power supply The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 [email protected] V, 5 ms. Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard. Keep away from live circuits Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them. Install and use the antenna with care Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct installation of the antenna. The instructions in the Installation manual are only guidelines. Failure to comply with the rules above will void the warranty!

98-131305-A

iii

About the manual

2

Intended readers This manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.

Most current version This manual may not always reflect the latest software functionality of your EXPLORER 325 system. To obtain the latest version of the manual, please enter the Thrane & Thrane web site www.thrane.com and download the latest version from Service > Self Service Center > Downloads, or acquire it from your distributor.

Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section. This manual has the following chapters:

98-131305-A



Introduction contains a brief description of the system and an overview of the BGAN services.



Getting started explains how to insert SIM (Subscriber Identity Module) card and start up the unit. It also contains a short guide to making the first call.



Operating the system explains how to use the system.



Using the web interface explains how to use the built-in web interface of the terminal for configuration and daily use, and describes the available menus and settings, including advanced setup of interfaces.



Troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes the functions of the light indicator and the Reset button, and explains the event messages that may show in the web interface. Further, it gives information on where to get help if needed.



Conformity contains declarations of conformity for the EXPLORER 325 system.

iv

Related documents The below list shows the documents related to this manual and to the EXPLORER 325 system. Title and description

Document number

EXPLORER 325, Installation Manual

98-131306

Explains how to install the EXPLORER 325 terminal and the EXPLORER 325 antenna. EXPLORER 325, Quick Guide

98-131307

A short guide to the most important functions of the EXPLORER 325 system. Thrane IP Handset, User Manual

98-126059

Explains the features and functions of the Thrane IP Handset. The IP handset works as a standard IP handset, but also serves as a user interface for the EXPLORER 325 system.

Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: •

To emphasize words. Example: “Do not touch the antenna”.



To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”.

Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”. COURIER is used to indicate low level commands or display text. Example: “In the SMS text, type ACTIVATE”.

98-131305-A

v

Table of Contents Safety summary ....................................................................................................iii About the manual ................................................................................................. iv

Chapter 1

Introduction Welcome ...............................................................................................................1 Features and interfaces ...................................................................................... 2 Main units ............................................................................................................ 3 The Inmarsat BGAN system ................................................................................6 Services and interfaces ......................................................................................10

Chapter 2

Getting started Before you start .................................................................................................. 11 Starting up the terminal ....................................................................................12 Connecting the Thrane IP handset ....................................................................14 Connecting a computer ......................................................................................15 Entering the SIM PIN for the terminal ..............................................................16 Registering with the BGAN network .................................................................18 Making the first call ...........................................................................................19 Standard connection to the Internet (default) ................................................. 20

Chapter 3

Operating the system General ...............................................................................................................21 Using a phone or fax machine ......................................................................... 24 Using a computer .............................................................................................. 33 Using the IP handset ......................................................................................... 40

Chapter 4

Using the web interface Introduction ........................................................................................................41 Entering the SIM PIN in the web interface ...................................................... 46 Using the Dashboard ........................................................................................ 47 Using the phone book .......................................................................................50

98-131305-A

vi

Table of Contents

Using the Call log .............................................................................................. 54 Handling SMS messages .................................................................................. 56 Setting up the interfaces ................................................................................... 62 Managing LAN network users .......................................................................... 85 Uploading software ........................................................................................... 98 Selecting the preferred BGAN satellite ........................................................... 101 Selecting the language ....................................................................................102 Administration ..................................................................................................103 Help desk and diagnostic report ..................................................................... 123 Event logging and self test .............................................................................. 124 Site map ............................................................................................................ 125

Chapter 5

Troubleshooting Getting support ................................................................................................ 126 Uploading software .......................................................................................... 127 Part numbers ....................................................................................................128 Troubleshooting guide .....................................................................................129 Status signaling ................................................................................................ 132 Logging of events ..............................................................................................141 Reset button ..................................................................................................... 142 List of reserved IP subnets ............................................................................... 143 Supported AT commands for PPPoE ............................................................... 144

Chapter 6

Conformity EXPLORER 325 .................................................................................................. 147

Glossary

............................................................................................................................149

Index

............................................................................................................................153

98-131305-A

vii

Chapter 1 Introduction

1

Welcome Congratulations on the purchase of your EXPLORER 325 system! EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).

Applications include: •

Internet browsing



E-mail



Phone and fax services



Large file transfers



Video conferencing and Streaming



VPN (Virtual Private Network) access to corporate servers

This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.

98-131305-A

Welcome

1

Chapter 1: Introduction

Features and interfaces The EXPLORER 325 system offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Full duplex, single or multi-user, up to: 432 kbps  Support for streaming IP at: 32, 64 or 128 kbps  Voice: Standard Voice (4 kbps) or 3.1 kHz Audio1  2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP handsets etc.  1 Standard Phone port for standard phone or fax machine  1 multi-purpose I/O connector with 5 configurable inputs/outputs  1 SIM slot for your BGAN SIM card  Built-in DHCP/NAT router  Built-in web interface allowing you to manage your phone book, messages and calls, and customize the terminal to your specific needs  Input power: 10.5 - 32 V DC (11.5 A - 4 A)  CE certified

1. 3.1 kHz Audio is only available in elevations > 45°

98-131305-A

Features and interfaces

2

Chapter 1: Introduction

Main units Units overview The EXPLORER 325 system includes the following main units: •

TT-3058A EXPLORER 325 antenna



TT-3733A EXPLORER 325 Terminal



TT-3670A Thrane IP Handset & Cradle, wired

EXPLORER 325 antenna The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal. For information on how to install the antenna, refer to the installation manual.

98-131305-A

Main units

3

Chapter 1: Introduction

EXPLORER 325 terminal Overview The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle.

Tools for setup and daily use The Thrane IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset, see the user manual for the IP handset. The built-in web interface in the terminal is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed. For further information on the web interface, see Chapter 4, Using the web interface.

SIM card The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate. The terminal requires a dedicated land vehicular SIM card, which you get from your Airtime Provider. The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.

98-131305-A

Main units

4

Chapter 1: Introduction

Thrane IP handset and cradle IP handset

The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuitswitched calls.

BGAN network

Circuit switched connection

IP data

EXPLORER 325 terminal

When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options. For more information on the functions of the IP handset, refer to the user manual for the IP handset.

IP cradle The IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or a desktop.

98-131305-A

Main units

5

Chapter 1: Introduction

The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.

Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at www.inmarsat.com.

Note

98-131305-A

The map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.

The Inmarsat BGAN system

6

Chapter 1: Introduction

Overview of the BGAN system A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

Packet-Switched Network

Satellite

Satellite Access Station (SAS)

EXPLORER 325 antenna

EXPLORER 325 terminal

Circuit-Switched Network

IP Handset

98-131305-A

The Inmarsat BGAN system

7

Chapter 1: Introduction

The BGAN services supported by EXPLORER 325 Supported services The BGAN services currently supported by the EXPLORER 325 comprise: •

A Packet-Switched (PS) connection to the Internet



A Circuit-Switched (CS) dialed connection for voice, fax or data



Short Messaging Service (SMS)

Packet data service The BGAN network supports different classes of data connection to the Internet. •

Using a Standard IP connection several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.



Using a Streaming IP connection you get an exclusive high-priority connection ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Note

The BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 325 system.

Circuit-Switched (dialed) service The following types of circuit-switched connection are available: •

Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff.



3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.1

Note

The BGAN system only supports one external circuit switched call at a time per EXPLORER 325 system.

SMS service The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.

1. The 3.1 kHz service is only available in elevations > 45°

98-131305-A

The Inmarsat BGAN system

8

Chapter 1: Introduction

Supplementary services The BGAN system also provides the following supplementary services: •

Call hold



Call waiting



Call forwarding



Voice mail



Call barring

Limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual. Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. For further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.

98-131305-A

The Inmarsat BGAN system

9

Chapter 1: Introduction

Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service

Packet-Switched

Circuit-Switched

Phone 3.1 kHz Audioa

Analog telephone

LAN (PoE) IP handset

G3 Fax machine

Standard Voice

Analog telephone

Data multi-user

IP handset Computer

Data single-user

Computer

IP handset or computer with web interface

SMS a. 3.1 kHz Audio is only available in elevations > 45°

98-131305-A

Services and interfaces

10

Chapter 2 Getting started

2

This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the EXPLORER 325 system.

Before you start Operation at high temperatures CAUTION! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol. If the terminal is installed in a location where the ambient temperature may exceed 50C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C. If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the EXPLORER 325 system.

Connector panel The drawing below shows the connector panel of the EXPLORER 325 terminal.

Reset button

Antenna

98-131305-A

DC input

Slot for SIM card

Phone

2 x LAN w. PoE

Before you start

I/O

Power switch

Grounding stud

11

Chapter 2: Getting started

Starting up the terminal SIM card Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.

Switching on the terminal Using the Power switch To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or two seconds for the terminal to switch on.

Using the ignition system If you have connected the ignition system of your vehicle to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vehicle. When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 325 system. You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 84. Note

In some cases, the system may reboot after power-on because of the high start-up current.

Using a remote on/off switch If an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position, you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the EXPLORER 325 system.

98-131305-A

Starting up the terminal

12

Chapter 2: Getting started

Power up completed When the terminal is switched on, the Power indicator in the terminal lights green.

You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18. To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.

98-131305-A

Starting up the terminal

13

Chapter 2: Getting started

Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W. Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we recommend connecting your IP handset to LAN port 1. In case of power hold-up (failure on input power), PoE will be turned off completely.

Starting up the Thrane IP Handset The following procedure is for the Thrane IP Handset. The procedure may be different for another type of IP handset. Note

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional handsets, see Connecting a new IP handset on page 77.

To connect the Thrane IP Handset, do as follows: 1.

Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE) connectors on the terminal as described in the user manual for the handset. Note

We recommend connecting to LAN port 1, because in case of insufficient power to the LAN (PoE) interface port 2 will be closed down first.

2. The handset starts up automatically. When the display shows this symbol making a call.

in the upper right corner, the handset is ready for

If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status. You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a phone or IP handset on page 16.

98-131305-A

Connecting the Thrane IP handset

14

Chapter 2: Getting started

Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: 1.

Go to Start > Settings > Control Panel > Network Connections.

2. Right-click on the LAN connection you want to use. 3.

Select Properties.

4.

Highlight Internet Protocol (TCP/IP).

5.

Click Properties.

6. Make sure that the following is selected: • Obtain an IP address automatically • Obtain DNS server address automatically

Connecting a computer to the LAN interface Note

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.

To connect a computer to the LAN interface, do as follows: 1.

Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal. When the computer and the terminal are ready and the terminal is registered on the BGAN network, the terminal automatically starts a Standard data connection. For further information, see Standard connection to the Internet (default) on page 20. For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 63.

98-131305-A

Connecting a computer

15

Chapter 2: Getting started

Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface. Note

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.

For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on page 14.

Entering the SIM PIN using a phone or IP handset To enter the SIM PIN If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up. Do as follows: •

For an analog phone: Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. Dial followed by #. When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.



For the Thrane IP Handset: Select the BGAN menu, select Enter PIN and enter the administrator user name and password for the terminal. Then enter the PIN for the terminal. Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

Wrong SIM PIN Analog phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try again. If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long). Dial the following: * * followed by # or off-hook key.

98-131305-A

Entering the SIM PIN for the terminal

16

Chapter 2: Getting started

Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card. IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows: 1.

On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1). If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page.

2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see the next section Wrong PIN. For further information on the web interface refer to Using the web interface on page 41.

98-131305-A

Entering the SIM PIN for the terminal

17

Chapter 2: Getting started

Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Registering with the BGAN network When the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure in two ways. •

Connect the Thrane IP Handset and watch the procedure in the display.



Connect a computer, access the internal web interface of the terminal and watch the Status field in the DASHBOARD. For details, see Using the Dashboard on page 47.

The normal startup procedure is shown as follows: 1.

Searching. The terminal has instructed the antenna to search for the BGAN signal.

2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS). 3.

Ready. The terminal has registered and attached to the SAS and is ready to accept a service request (a call or a data session).

Note that the registration procedure may take several minutes.

Note on satellite coverage Be aware that if the vehicle is placed on the side of a steep hill or similar, you may not have optimum satellite coverage because the elevation angle of the antenna is changed.

98-131305-A

Registering with the BGAN network

18

Chapter 2: Getting started

Making the first call When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 26.

Making a call from the terminal To make a call from a phone connected to the terminal, dial 00 followed by # or off-hook key. Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #

Making a call to the terminal Note

By default, any handset connected to the terminal will ring on incoming calls. If you have connected a fax, set the incoming call type on that Phone interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming Standard call. For further information, see Selecting the call type on page 24.

To make a call to a phone connected to the terminal, dial +

+ is the international call prefix1 used in front of the country code for international calls.



Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.

Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Example: If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567. If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents provided with your airtime subscription. We recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile numbers on page 53.

Making a call from one terminal to another To make a call from one terminal to another, dial 00 .

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-131305-A

Making the first call

19

Chapter 2: Getting started

Standard connection to the Internet (default) Note

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.

By default, the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface, provided the terminal is registered on the satellite network. You can then use your connected computer to browse the Internet, send e-mail etc.

98-131305-A

Standard connection to the Internet (default)

20

Chapter 3 Operating the system

3

This chapter describes how to use the EXPLORER 325 system. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.

General Tools for setup and use Overview You can use the Thrane IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer. With a computer and a browser, you can use the built-in web interface to set up the terminal.

The IP handset When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the IP handset includes the following items for the terminal: •

BGAN menu: • Selecting, starting and stopping your data connections • Viewing C/No (signal strength) for the system • Viewing status (“Ready”, “Registering” etc.) for the system • Viewing the software version of the terminal • Entering the PIN and PUK for the terminal • Viewing active events • Viewing GPS status



Contacts: • Inclusion of the terminal phone book (not editable) in the IP handset Contacts



SIP (Session Initiation Protocol): • Selecting/viewing the SIP profile used for communication with the BGAN terminal



Date and time: • Possibility of using UTC time received from the BGAN satellite

For further information, see the user manual for the IP handset.

98-131305-A

General

21

Chapter 3: Operating the system

The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required. With the web interface you can: •

Enter the SIM PIN for the terminal



DASHBOARD page: • start and stop data sessions • view information on calls to/from the terminal • view status of the terminal and antenna • view properties of the terminal and antenna



CONNECT page: • start and stop data sessions for all network user groups connected to the terminal (requires administrator password)



PHONE BOOK page: • view and edit the phone book



MESSAGES page: • send and receive SMS messages



CALLS page: • view the call log (outgoing, received and missed calls and data)



SETTINGS page: • set up the interfaces of the terminal • set up call services • upload software • set up network user groups (requires administrator password) • select the satellite to use for connection to the BGAN network • set the language in the web interface



ADMINISTRATION page: • change the SIM PIN for the terminal • set up user rights (requires administrator password)

For information on how to use the web interface, see Using the web interface on page 41.

98-131305-A

General

22

Chapter 3: Operating the system

Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service

Packet-Switched

Circuit-Switched

Phone 3.1 kHz Audioa

Analog telephone

LAN (PoE) IP handset

G3 Fax machine

Standard Voice

Analog telephone

Data multi-user

IP handset Computer

Data single-user

Computer

IP handset or computer with web interface

SMS a. 3.1 kHz Audio is only available in elevations > 45°

98-131305-A

General

23

Chapter 3: Operating the system

Using a phone or fax machine Available interfaces Two types of voice equipment connect to the terminal: Standard analog phone or G3 fax machine: The terminal has one phone connector for connecting a standard analog phone or fax machine. IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For information on the features and functions of the Thrane IP Handset, refer to the user manual for the handset. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.

Selecting the call type Definition The phone connection can use one of the following call types: •

Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps



3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 fax Note

3.1 kHz Audio is only available in elevations > 45°

In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone interface or from an IP handset connected to the LAN interface. Standard Voice is selected by default. When connecting a fax to the Phone interface you must use 3.1 kHz Audio.

Selecting the default outgoing call type To select the default call type for outgoing calls, do as follows: •

Phone. Select the call type in the web interface under SETTINGS > Phone. For further information, see Configuring the Phone interface on page 68.



IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 80.

98-131305-A

Using a phone or fax machine

24

Chapter 3: Operating the system

Overriding the default outgoing call type To override the default setting for a specific outgoing call, do as follows: •

To use Standard Voice for the call, dial 1* before the number.



To use 3.1 kHz Audio for the call, dial 2* before the number.

Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog phone, or off-hook key if calling from an IP handset. Note

This will not change the default call type, only the type used for the ongoing call.

Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice by using the dedicated phone number. Note

The call type you are using must be selected in the web interface (refer to the next section).

If the mobile numbers are listed in the web interface, you can look them up as follows: Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53. If the mobile numbers are not available in the web interface, refer to your airtime subscription. Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

For information on how to make a call to the terminal, see Making a call to the terminal on page 27.

Selecting the incoming call type To select which call types are accepted for an incoming call, use a computer and the web interface. •

Phone. Select the call type under SETTINGS > Phone. For further information, see Configuring the Phone interface on page 68.



IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 80.

98-131305-A

Using a phone or fax machine

25

Chapter 3: Operating the system

Making or receiving a phone call Making a call First connect your phone to the relevant interface. For further information, see the Installation Manual. You have different options for making a call: •

Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 51. Simply dial 00 followed by # or off-hook key. Example:



Manual Dial. To make a call, dial 00 followed by # or off-hook key. Example:



To call entry number 4 in the phone book, dial 004 followed by # or off-hook key.

To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #

Call from phone book or call log (only IP handset). • Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook key, or • press the off-hook key from the main screen to display the latest calls in the call log. Then scroll to the wanted number and press the off-hook key again. Note that this is the call log of the IP handset, not of the terminal.

If there was an error establishing the connection, refer to the Troubleshooting Guide on page 129. If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 124.

Receiving a call By default, all devices connected to the Phone interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings. Refer to Selecting the incoming call type on page 25.

Call log Information of outgoing calls, received calls and missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls and data sessions on page 55.

98-131305-A

Using a phone or fax machine

26

Chapter 3: Operating the system

Making a call to the terminal To make a call to a phone connected to the terminal, dial +

+ is the international call prefix1 used in front of the country code for international calls.



Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53. If the mobile numbers are not available in the web interface, refer to the documents included with your airtime subscription. Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Receiving a voice mail message If a call to the EXPLORER system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the EXPLORER messaging system to alert you that there is a voice message. The SMS has the contents: •

Number called from



Date and time the voice mail message has been received



Number to call to listen to the voice mail message

To see that a new SMS has arrived you open the web interface. For further details see Receiving a message on page 58.

Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. For an overview of the numbers assigned to each type of interface, see Local numbers and specialpurpose numbers in the next section. To make a local call, dial followed by # or off-hook key.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-131305-A

Using a phone or fax machine

27

Chapter 3: Operating the system

Dialing functions Local numbers and special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Note

98-131305-A

Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local number.

Number

Function

0 * followed by # or off-hook key

Redial last called number on this interface.

00 * followed by # or off-hook key

Redial last answered call on this interface. Note: If the last answered number is unlisted, you are not allowed to dial back.

00 followed by one of the numbers 1-199 and # or off-hook key

Short dial phone numbers in phone book.

0301 followed by # or off-hook key

Local call to analog phone.

0500 followed by # or off-hook key

Local call broadcast to all IP handsets.

0 followed by one of the numbers 501-516 and # or off-hook key

Local call to IP handset.

0900 followed by # or off-hook key

Local call broadcast to all phones.

Using a phone or fax machine

28

Chapter 3: Operating the system

Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: •

1* before the phone number will force the connection to use Standard Voice.



2* before the phone number will force the connection to use 3.1 kHz Audio.1



#31# before the phone number will hide the caller’s phone number to the recipient.



*31# before the phone number will show the caller’s phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.



For analog 2-wire telephones, use the R key during a call to get access to a supplementary services function. The supplementary services functions supported by the terminal are described in the following sections.

Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released. In the web interface you can enable or disable the call waiting indication. For further information, see Call waiting on page 74. Note

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

Analog 2-wire phones with R key: When you receive a Call Waiting indication, you have the following options: If you want to:

Do as follows (standard 2-wire phone):

Clear the current call, and accept the waiting call.

Press R 1 #

Hold the current call, and accept the waiting call.

Press R 2 #

Ignore the waiting call.

Take no action.

Reject the waiting call.

Press R 0 #

1. Note that 3.1 kHz Audio is only available in elevations > 45°

98-131305-A

Using a phone or fax machine

29

Chapter 3: Operating the system

Holding a call During a call, you may place the initial call on hold while another call is made. Note

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

Thrane IP Handset: Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset. Analog 2-wire phones with R key:

98-131305-A

If you want to:

Do as follows (standard 2-wire phone):

Place a call on hold.

Press R 2 #.

Place the existing call on hold and establish a new call.

Press R and dial the second phone number followed by #.

Shuttle between the two calls.

Press R 2 # (irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)

Clear the held call, if no waiting call exists.

Press R 0 #.

Clear an active call and return to the held call.

Press R 1 #. Note that this is only possible if no waiting call exists.

Using a phone or fax machine

30

Chapter 3: Operating the system

Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Note

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

Thrane IP Handset: Select Options > Transfer in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset. Analog 2-wire phones with R key: Do as follows to transfer a call: 1.

Press R 4 * #. The phone with the local number you dialed starts to ring.

2. You now have two options. • Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient. • Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.

98-131305-A

Using a phone or fax machine

31

Chapter 3: Operating the system

Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.

Sending a fax message from the terminal Note

The 3.1 kHz service used for fax is only available in elevations > 45°. If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the number to force the connection to use 3.1 kHz Audio. For further information, see Overriding the default outgoing call type on page 25.

The fax machine must be connected to the Phone interface of the terminal. Refer to the installation manual. 3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call type on page 24. To send a fax from a fax machine connected to the terminal, dial 00 # Example: To send a fax to Thrane & Thrane in Denmark (+45 39558888, dial 00 45 39558888 #

Sending a fax message to the terminal To send a fax message to the terminal, dial + # •

+ is the international call prefix1 used in front of the country code for international calls.



Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. Use the 3.1 kHz mobile number. If the mobile numbers are listed in the web interface, you can look them up as follows: Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53. If the mobile numbers are not available in the web interface, see your airtime subscription. Note

There are two mobile numbers, one for 3.1 kHz Audio and one for Standard Voice.

Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 25. 1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-131305-A

Using a phone or fax machine

32

Chapter 3: Operating the system

Using a computer Interfaces The terminal has two LAN connectors for connecting computers, IP Handsets or other LAN equipment.

For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.

Standard IP or Streaming IP on LAN The BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP. •

Using a Standard IP connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.



Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Note

For optimum performance it is important that you select the right traffic class when defining profiles for your connection.

You can set up various types of connection using the profiles and traffic flow filters. For further information, see Using profiles on page 109 and Using traffic flow filters on page 112.

98-131305-A

Using a computer

33

Chapter 3: Operating the system

Working with network user groups The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •

the LAN port you connect to



the IP address of the device you are using



the MAC address of the device you are using

Non-administrator users can only see and start/stop profiles configured for their own network user group. Using the web interface and administrator password you can configure the network user groups and network devices. For further information, see Managing LAN network users on page 85.

Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which is automatically activated. Note that this setting may result in unintended use of bandwidth (see the next section). For further information on network user groups, see Managing LAN network users on page 85.

Unintended use of bandwidth The system default setting is automatic activation of a standard data connection. With this setup you connect the PC to the network and start using the applications. You do not have to connect to the web interface to start using the services, it is plug-and-play. This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates. Note

You should only update software when you are connected at the office or at home where bandwidth and airtime are less costly.

To avoid unintended use of bandwidth through automated background services the terminal can be set to not automatically connect to the Internet when you connect your computer or other IP equipment (PDA, webcam, etc.) to the network interface. You set this in the web interface. These automatic background services could be Windows update downloads or checking for e-mails automatically at short time intervals. If you want to start a data connection in this mode you must access the system in one of the following ways: •

Use the web interface to activate your data session, standard IP and/or streaming IP, from the Dashboard, or



Use the master IP handset (local number 0501) to activate your data session (CONNECT menu).

Note

98-131305-A

Optimize airtime and bandwidth usage: You are charged for the bandwidth used for automatic PC software updates. We recommend to disable this feature in your computer.

Using a computer

34

Chapter 3: Operating the system

Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD. Note

To manage data sessions for all users you need an administrator password. For further information, see Starting/stopping data sessions on page 97.



Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.



Profiles that are currently active are displayed as a link with the text “Stop ”.



Profiles ready to be activated are displayed as a link with the text “Start ”.

Start/stop Standard IP on the LAN interface By default, Standard IP is always activated on the terminal. If you only want Standard data to be activated when you need it, you can disable automatic activation under SETTINGS > LAN > Network user groups. When automatic activation is disabled in the Network user groups page, you can manually start/stop your Standard IP profile from the Dashboard by clicking Start or Stop under PROFILES ON LAN at the bottom of the page.

98-131305-A

Using a computer

35

Chapter 3: Operating the system

Start/stop Streaming IP on the LAN interface To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN. Note

The Streaming link is only available if your network user group includes a Streaming profile. See Editing a network user group on page 87.

Important

If you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.

For information on setup of the network user groups, see Managing LAN network users on page 85. For information on how to set up a profile, see Using profiles on page 109. The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming.

98-131305-A

Using a computer

36

Chapter 3: Operating the system

Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1.

Set up the terminal for control from a remote location as described in Remote management on page 119.

2. Activate a data connection in one of the following ways: • Remote start of a data connection with an SMS, see Remote activation on page 120 and Activating a data connection with an SMS below. • Automatic activation of a Standard data connection, see step 11. on page 90 in Setting up the network user groups. • Manual activation of a data connection, see Start/stop Standard IP on the LAN interface on page 35. 3.

Note the terminal’s external IP address, found in one of the following ways: • If you are using SMS activation, you will receive an SMS with the IP address. • Otherwise, connect a computer locally to the terminal and start the web interface. The IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS (in parenthesis). This is the IP address you must use afterwards to access the terminal.

Note

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 7. on page 89 in the section Editing a network user group.

Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 120. Send an SMS to the mobile number of the terminal. The activation SMS must have the following format for activating and deactivating a connection: •

ACTIVATE :



DEACTIVATE :

For more information on network user groups see Setting up the network user groups on page 87. Activation

98-131305-A

SMS examples

Standard data connection in the Default network user group

ACTIVATE default group:standard 1234567890

Streaming 32 connection in the network user group Group 0

DEACTIVATE Group 0:streaming 32 1234567890

Using a computer

37

Chapter 3: Operating the system

Accessing the terminal using web interface After preparing the terminal as described in the previous sections, do as follows to access it: 1.

Make sure your remote computer has access to the Internet.

2. On the remote computer, open your web browser. 3.

Enter the IP address of the terminal followed by a colon and the port number http://:. • is the address from step 3. above. • is the port you defined in Remote management on page 119. Example:

If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.

You should now be connected to the built-in web interface of the terminal from your remote computer.

Accessing the terminal using AT commands After preparing the terminal as described in the previous sections, do as follows to access it: 1.

Make sure your remote computer has access to the Internet.

2. On the remote computer, start a Telnet session. 3.

Select TCP/IP and type in the IP address and port number. The IP address is the external IP address of the terminal (see step 3. on page 37). The port number is the number defined in the Remote management page under AT commands (see page 119).

4.

When the connection is established, type in your AT commands.

98-131305-A

Using a computer

38

Chapter 3: Operating the system

Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset. Possible applications are: •

Connecting a router



Connecting broadcast equipment, optionally through a PC



Establishing a Picocell for the use of cell phones

The following drawing shows connections managed through PPPoE and web interface respectively. Applications for PPPoE

Handling connection to the BGAN terminal

Assigning connection (PDP context) to go out on the BGAN network

BGAN nework

PPPoE connection

Router

PPPoE connection

PC and/or broadcast equipment

PPPoE connection

PDP Context

BGAN terminal

Built-in web interface Pico cell

User PC 1 User PC 2

IP Handset

Configuring the connected equipment for PPPoE To use PPPoE with your EXPLORER system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 66. After enabling PPPoE in the terminal, you must configure your equipment. How to do this depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal: •

98-131305-A

User name and password. The user name and password can be left blank (or insert user name: void and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider.

Using a computer

39

Chapter 3: Operating the system

To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information. •

For setups that have a check box for “Enable LCP extensions”, deselect this.

No further configuration is needed to make a Standard IP data connection to the Internet. See the table below for information on how to configure specific services for your PPPoE connection. If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal. Text to type in the Service Name field

Function

(Blank)

Initiates a Primary Standard Data connection (default)

XBB:BACKGROUND

Initiates a Primary Standard Data connection (Same as blank!)

XBB:STREAM32K

Initiates a Primary Streaming 32 kbps connection

XBB:STREAM64K

Initiates a Primary Streaming 64 kbps connection

XBB:STREAM128K

Initiates a Primary Streaming 128 kbps connection

XBB:

This allows the PPPoE clients to enter a full AT context activation string. Example: XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”

For a list of supported AT commands and their functions, refer to Supported AT commands for PPPoE on page 144.

Using the IP handset You can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for making calls. The IP handset has a dedicated menu for the EXPLORER 325 system. You find a list of the menu items available in The IP handset on page 21. For information on how to start up the IP handset, see Connecting the Thrane IP handset on page 14. For further information on how to use the IP handset, refer to the IP Handset User Manual.

98-131305-A

Using the IP handset

40

Chapter 4 Using the web interface

4

This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 system.

Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.

98-131305-A

Introduction

41

Chapter 4: Using the web interface

Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information. To disable the use of a Proxy server completely, do as follows: Note

1.

The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.

In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.

2. Clear the box labeled Use a proxy server for your LAN. 3.

Click OK.

When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection.

98-131305-A

Introduction

42

Chapter 4: Using the web interface

Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1.

Connect your computer to the terminal.

2. Start up the terminal. For details, see Getting started on page 11. 3.

Open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar. If your connected computer is set up to obtain a DNS server address automatically, this name is translated into the local IP address of the terminal. The default IP address of the terminal is http://192.168.0.1.

Note

If the IP address is changed and you do not have the new address, you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal. You can then access the web interface and change the IP address. Note that if you do not change the IP address, the default IP address will only be valid until the terminal is powered off. Then the terminal returns to the IP address from before the Reset button was pressed. For further information on the Reset button, see Reset button on page 142.

Changing the language When you have access to the web interface, if you want to display a different language than English, select SETTINGS > LANGUAGE from the left menu, select a language from the list and click Apply. For further information, see Selecting the language on page 102.

98-131305-A

Introduction

43

Chapter 4: Using the web interface

Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar

Icon bar

Contents section

Status field

Navigation pane



The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.



The status field shows the signal strength.



The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.



The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.

98-131305-A

Introduction

44

Chapter 4: Using the web interface

Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon

Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 58. An event is active. Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 133. Note that this icon will remain in the icon bar as long as the event is still active.

Navigating the web interface •

To expand a menu, click the menu in the navigation pane.



To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.



To see the site map, click SITE MAP in the navigation pane. The site map lists all topics and submenus. Click on items in the site map to go directly to the relevant location.

98-131305-A

Introduction

45

Chapter 4: Using the web interface

Entering the SIM PIN in the web interface Do you need a SIM PIN? Note

You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see Setting up the use of SIM PIN in the terminal on page 115.

If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.

To enter the SIM PIN Note

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.

If your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When you access the web interface, it opens on the PIN page. Until you have entered the PIN you can only upload software and view the DASHBOARD. Access to all other parts of the web interface requires a PIN. For information on how to enter the SIM PIN, see Entering the SIM PIN using the web interface on page 17. When the correct PIN has been entered, the web interface opens the Dashboard and is ready for use. Note

98-131305-A

Some parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 117.

Entering the SIM PIN in the web interface

46

Chapter 4: Using the web interface

Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 34.

98-131305-A

Using the Dashboard

47

Chapter 4: Using the web interface

Properties The PROPERTIES section of the DASHBOARD shows the following information: •

Airtime provider. The name of your Airtime Provider.



GPS position. The GPS position of your EXPLORER 325 system. Note

In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown. This also applies if the EXPLORER is not yet registered on the BGAN network, but the GPS position is received.



Status. The status of the EXPLORER 325 system. The status can be one of the following: • Scanning. The terminal has instructed the antenna to scan for a BGAN signal. (The antenna status will show “Sky scan”) • Searching. The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration. (The antenna status will show “Tracking”) • Registering. The terminal is attempting to register with the Satellite Access Station (SAS). • Ready. The terminal has registered and connected to the SAS and is ready to accept a service request (a call or a data session). • Data active. The terminal has established a call or a data session through the BGAN network. • No GPS fix. The GPS receiver has not yet achieved position fix. It may take some time to achieve GPS fix depending on a number of conditions. First of all, the antenna should have an unblocked view to as much of the sky as possible. The terminal will not be able to register with the SAS without a GPS fix. • Not registered. The terminal has not been able to register with the BGAN network.



Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 101.



Current satellite. The satellite to which the system is currently logged on.



Unit serial number. The serial number of the terminal.



Software version. The version of the software embedded in the terminal.



Local IP address. The local IP address of the terminal. This is the IP address used to access the terminal from a device connected to the terminal.



IMEI number. The IMEI number (International Mobile Equipment Identity) of the terminal. This is a unique number that identifies your terminal.



Antenna status. The status of the antenna. The antenna status can be: • Sky scan. The antenna is searching for the BGAN signal. • Tracking. The antenna has found and locked to the BGAN signal. The antenna is now tracking the BGAN signal. • No antenna. No known antenna is detected by the terminal.

98-131305-A

Using the Dashboard

48

Chapter 4: Using the web interface

Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note

The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.



ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.



ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile.



SESSIONS TOTAL lists the totals for each connection. The list shows the time connected (hh:mm:ss) for voice and Streaming IP, and MB transferred for Standard data.

The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Log handling on page 108. Note

98-131305-A

If power to the terminal is interrupted unintentionally, the totals may be slightly inaccurate at next startup.

Using the Dashboard

49

Chapter 4: Using the web interface

Using the phone book General usage Overview In the phone book you can: •

Look up phone numbers.



Look up short-dial numbers for easy dialing from a handset.



Modify or delete existing names and phone numbers, or add new names and phone numbers.

Note

98-131305-A

If you are using a Thrane IP handset with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.

Using the phone book

50

Chapter 4: Using the web interface

Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane.

The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book. The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.

Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number. Simply dial 00 followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.

98-131305-A

Using the phone book

51

Chapter 4: Using the web interface

Editing phone book entries Adding a new entry To add a new entry, do as follows: 1.

In the phone book, locate the empty entry number where you want to add the new phone number and click New.

2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in the phone book.

Modifying an entry in the phone book To modify an entry, do as follows: 1.

In the phone book, click Edit next to the entry you want to modify.

2. Modify the name or number as wanted and click Save entry. The name and/or number in the selected entry is now replaced with the new information.

Deleting an entry in the phone book To delete an entry, click Delete next to the entry you want to delete.

Deleting all entries in the phone book To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.

98-131305-A

Using the phone book

52

Chapter 4: Using the web interface

Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal.

To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. Note

These numbers are not listed at delivery. The user must enter the number received from the Airtime Provider.

To enter or edit the mobile numbers To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.

98-131305-A

Using the phone book

53

Chapter 4: Using the web interface

Using the Call log Note

If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.

Information on total usage To enter the CALLS page select CALLS from the left navigation pane. This page contains information on usage for circuit-switched connections. The listed information includes: •

time connected using Standard Voice and



time connected using 3.1 kHz Audio.

98-131305-A

Using the Call log

54

Chapter 4: Using the web interface

Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1.

In the CALLS page, click the link Export call log to file.

2. Browse to the location where you want to save the log. 3.

Click OK.

Viewing the lists of calls and data sessions To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page: •

Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.



Received calls shows the start time, calling phone number, duration and type (Standard or 3.1 kHz Audio) of each incoming call.



Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio) of each incoming call that was not received.



Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard IP session.



Streaming data sessions shows the start time, duration, type (Streaming 64 or 128 kbps) and estimated charge of each Streaming IP session.

Date and time is the international UTC time, received from the satellite. For information on the available types of service, see The BGAN services supported by EXPLORER 325 on page 8. Note

The estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge.

You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page. When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.

98-131305-A

Using the Call log

55

Chapter 4: Using the web interface

Handling SMS messages Sending an SMS message Important

If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it has been moved to the Sent folder.

To send an SMS message from the terminal, do as follows: 1.

Click MESSAGES from the left navigation pane. This page contains new incoming messages.

2. In the left navigation pane, click Write message.

3.

Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.

4.

Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA).

5.

Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.

98-131305-A

Handling SMS messages

56

Chapter 4: Using the web interface

You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 60. 6. Click Send. The message is now sent and moved to the Sent folder.

Options for messages in the Outbox Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages. To access the Outbox, click MESSAGES > Outbox from the navigation pane. You have the following options for messages in the Outbox: •

When the terminal is online, click Resend next to the message you want to send. When the Write message page opens, click Send. The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. Note

The original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.



Click Delete next to a message to delete it.



Click Delete all messages in Outbox to delete all the messages.

Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message. From the Sent folder you have the following options: •

Click Resend next to a message you want to send again. When the Write message page opens, click Send. The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message.



Click Forward next to a message you want to forward. Type in the phone number of the new recipient and click Send. The terminal now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.



Click Delete next to a message to delete it.



Click Delete all sent messages to delete all the messages.

98-131305-A

Handling SMS messages

57

Chapter 4: Using the web interface

Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial + The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to the documents provided with your airtime subscription. Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane. The page shows new incoming messages. Note

The terminal does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.

If the message is not an SMS message but information of voice mail, call your Voice mail service number to hear the Voice mail. The Voice mail service number is normally listed in the SMS message. You may also find the Voice mail service number under MESSAGES > Message settings. Note that the voice mail number is only shown here if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

98-131305-A

Handling SMS messages

58

Chapter 4: Using the web interface

Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •

Click Archive to move it to your Inbox containing read messages.



Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 60.



Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.



If you want to move all the new messages, click Move all new messages to Inbox. Note

New messages cannot be deleted until they have been moved to the Inbox.

Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section). From the Inbox, you have the following options: •

Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 60.



Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.



Click Delete to delete the message.



Click Delete all messages in Inbox to delete all read messages in the Inbox.

98-131305-A

Handling SMS messages

59

Chapter 4: Using the web interface

Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 56. Do as follows: 1.

Select MESSAGES > Message settings from the left navigation pane.

2. If you want to include the original message when you reply, select Yes next to Include message in reply. 3.

Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.

4.

Click Apply.

98-131305-A

Handling SMS messages

60

Chapter 4: Using the web interface

Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •

To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.



To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.

The SMS service center number is provided from your Airtime Provider.

Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail. The Voice mail number is the number you call to hear your incoming voice mail. Note

The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

To see the Voice mail number, select MESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.

98-131305-A

Handling SMS messages

61

Chapter 4: Using the web interface

Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane.

98-131305-A

Setting up the interfaces

62

Chapter 4: Using the web interface

Configuring the LAN interface Overview The EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 85. CAUTION! All connections to the LAN interface may be affected when you change the following settings. This also includes your own current connection to the web interface.

Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal. The terminal has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal. You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup.

Local IP addresses (default setup) Device 1

assigned by the terminal (DHCP)

192.168 .0.1

Terminal Device 2

98-131305-A

assigned by the terminal (DHCP)

192.168 .0.1

Setting up the interfaces

63

Chapter 4: Using the web interface

To change the local IP addresses, do as follows: 1.

From the left navigation pane, select SETTINGS > LAN.

2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. Note

A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal. See List of reserved IP subnets on page 143.

3.

If you want to change the Local IP address and the Netmask of the terminal, type in the new address and netmask. The Local IP address is the IP address of the terminal. It is used for accessing the web interface. By default, the address is 192.168.0.1 and the netmask is 255.255.255.0.

4.

Click Apply.

98-131305-A

Setting up the interfaces

64

Chapter 4: Using the web interface

Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 6. on page 89 in the section Editing a network user group. For information on how to set the terminal in Router mode, see step 5. on page 89 in the section Editing a network user group. The following example shows how to allow Internet access to a mail server (smtp) connected to the terminal. The mail server in this example has the IP address 192.168.0.100. 1.

Select LAN > Port forwarding in the left navigation pane.

2. Select Enabled to generally enable port forwarding. 3.

Type in the Incoming port range.

4.

Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100.

98-131305-A

Setting up the interfaces

65

Chapter 4: Using the web interface

5.

Type in the Destination port range.

6. Repeat step 3. to step 5. to set up port forwarding to additional servers. 7.

In the Active column, select which ports should have port forwarding activated.

8. Click Apply. You can now access the mail server from the Internet, using the public IP address of the terminal. If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.

Enabling PPPoE (Point-to-Point Protocol over Ethernet) What is PPPoE By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to Using PPPoE (Point-to-Point Protocol over Ethernet) on page 39 and to the documentation for your connected equipment. On the EXPLORER 325 terminal you must enable PPPoE before you can establish a PPPoE connection. Refer to the next section.

Enabling PPPoE in the EXPLORER 325 terminal To enable PPPoE in the terminal do as follows: 1.

Select SETTINGS > LAN > PPPoE.

2. Select Enabled. 3.

Click Apply.

4.

Restart the terminal for the setting to take effect.

For information on how to establish a connection with PPPoE, see Using PPPoE (Point-to-Point Protocol over Ethernet) on page 39.

98-131305-A

Setting up the interfaces

66

Chapter 4: Using the web interface

Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing. To set up a new device for static routing, do as follows: 1.

Select SETTINGS > LAN > Static route.

2. Click Add.

3.

Enter the values for your device. • Destination: The IP address you want to route to. • Netmask: The netmask you want to route to. • Gateway: The gateway, e.g. the address of a wireless access point or router to which the destination device is connected.

4.

Click Apply. The values for the new entry are now in the list. This means that the terminal can communicate with the destination IP address on the other side of the gateway.

98-131305-A

Setting up the interfaces

67

Chapter 4: Using the web interface

Configuring the Phone interface To configure the Phone interface do as follows: 1.

Select SETTINGS > Phone from the left navigation pane.

2. Set the call type for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 24. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both1. If you select both, any device connected to the Phone interface will react (ring) on incoming calls. If you select e.g. Standard, the Phone interface will only react on calls made to the Standard phone number. • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines must use 3.1 kHz Audio. Note

3.

You can override the default setting for outgoing calls by dialing 1* (force the call to Standard) or 2* (force the call to 3.1 kHz Audio) before the number. For further information, see Overriding the default outgoing call type on page 25.

Click Apply.

1. Note that 3.1 kHz Audio is only available in elevations > 45°

98-131305-A

Setting up the interfaces

68

Chapter 4: Using the web interface

Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group.

Definition of Access Point Name (APN) The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card.

How to use the common APN When you configure the APN for your individual network user group, select Common to use the setting from this page. If you are using the same APN for many network user groups, it is easier to define it once under Common, and then simply select Common for the relevant network user groups. Also, if you change the common APN at a later stage, it is automatically updated for all network user groups where the Common setting is selected.

98-131305-A

Setting up the interfaces

69

Chapter 4: Using the web interface

To set up the common interface settings To set up the common interface settings, do as follows: 1.

Select SETTINGS > Common.

2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 3.

At Buffering on Streaming profiles, select Enabled or Disabled. • If you select Enabled, your Streaming connection will be buffered. This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream. • If you select Disabled, your Streaming connection will not be buffered. This means the data is delivered immediately, but may vary slightly in transmission speed.

4.

Click Apply.

98-131305-A

Setting up the interfaces

70

Chapter 4: Using the web interface

Setting up call services Overview The setup of call services is also common for all interfaces. Note

The terminal must be registered on the BGAN network before you can set up the call services in the web interface.

In the web interface you can set up the following supplementary services: •

Call forwarding



Call barring



Call waiting



Line identification



Closed user group

Note that, depending on the network, some of these call service settings may prevent others from being activated. The settings apply for all connected devices using a circuit-switched service.

98-131305-A

Setting up the interfaces

71

Chapter 4: Using the web interface

Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider. Do as follows: 1.

Select SETTINGS > Common > Call forward from the left navigation pane.

2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait is displayed. 3.

For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.

4.

Next to the enabled items, you can type in the phone number you want to forward the call to.

5.

If you have selected Forward if no reply, select from the drop-down list the period of time the system should wait before forwarding the call.

6. Click Apply.

98-131305-A

Setting up the interfaces

72

Chapter 4: Using the web interface

Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1.

Select SETTINGS > Common > Call barring from the left navigation pane.

2. Click OK next to Read current settings, to make sure the page is updated. 3.

For each call type, select which calls should be barred.

4.

In the Barring PIN field, type in the PIN for your call barring setup. Note

5.

98-131305-A

This is not the SIM PIN entered at startup, but a network PIN which is supplied together with your SIM PIN.

Click Apply.

Setting up the interfaces

73

Chapter 4: Using the web interface

Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1.

Select SETTINGS > Common > Call waiting from the left navigation pane.

2. Click OK next to Read current settings to make sure the page is updated. 3.

For each call type, select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data.

4.

Click Apply.

98-131305-A

Setting up the interfaces

74

Chapter 4: Using the web interface

Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1.

Select SETTINGS > Common > Line identification from the left navigation pane.

2. Select Show my number and click Apply.

98-131305-A

Setting up the interfaces

75

Chapter 4: Using the web interface

Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.

Select SETTINGS > Common > Closed user group from the left navigation pane.

2. Type in your user group number(s) under Group no. Your airtime subscription lists your user group number(s). 3.

Select which group(s) should be active. If you select Subscribed, the group(s) included in your subscription will be active.

4.

To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used.

5.

Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up. Note that if you selected Subscribed above, this setting will not be used.

6. Click Apply.

98-131305-A

Setting up the interfaces

76

Chapter 4: Using the web interface

Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets. Each handset must have a local number in the range 0501 to 0516 as well as a unique password. Note that you must set this up in the web interface for the connections to work. For further information, see the next section Connecting a new IP handset. Note

The handset with the local number 0501 is the master handset. This means you can start/stop data sessions from the terminal with this handset, if the function is allowed in the User permissions page. See Setting up user permissions on page 117.

Connecting a new IP handset Note

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501.

To connect a new IP handset, do as follows: 1.

Connect the IP handset to one of the LAN ports of the terminal.

2. In the web interface, select SETTINGS > IP handsets.

98-131305-A

Setting up the interfaces

77

Chapter 4: Using the web interface

3.

If you want to change the password, click Edit next to the number you want to use.

4.

Enter the password you want for your IP handset. Note

5.

The Thrane IP Handset only supports numbers (no letters) in the password.

In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: 1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles. 2. Select the BGAN profile and select Options (left softkey). 3. Select Edit/View and change the user name and password. Note that the user name is also the local number for the handset.

When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the IP handsets page of the web interface. This link provides direct access to the built-in web interface of the IP handset. For further information, refer to the user manual for the IP handset.

98-131305-A

Setting up the interfaces

78

Chapter 4: Using the web interface

Setting up the IP handsets To set up IP handsets, do as follows: 1.

Select SETTINGS > IP handsets.

2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset. 3.

98-131305-A

Select Configure next to a handset to access the built-in web interface of the IP handset. The web interface of the IP handset opens. It is very similar to the web interface of the terminal, but has a handset icon in the top left corner. With the web interface of the IP handset you can access the internal settings of the IP handset. For further information, refer to the user manual for the IP handset.

Setting up the interfaces

79

Chapter 4: Using the web interface

Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 122. To set the call types for IP handsets, do as follows: 1.

Select SETTINGS > IP handsets > Call settings.

2. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 24. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both. If you select both, the handset will react (ring) on any incoming call. If, for example, you select Standard, the handset will only react on calls made to the Standard phone number. • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. 3.

98-131305-A

Click Apply.

Setting up the interfaces

80

Chapter 4: Using the web interface

Setting up the IP handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below. To see the software version of your IP handset, select MENU > Status > Software version in the IP handset. To change the IP handset compatibility, do as follows: 1.

Select Settings > IP handsets > Server settings.

2. Select the IP handset compatibility as follows: • If you are connecting your IP handset(s) through a separate router with NAT, select Version 1.8 or newer and use IP handsets with software version 1.8 or newer. • If you are connecting your IP handset(s) directly to the terminal or through a switch without NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software version.

98-131305-A

Setting up the interfaces

81

Chapter 4: Using the web interface

Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output. Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open. •

Normally closed (default): The internal switch at pin 1 is normally closed (pin 1 is connected to ground). When the terminal is notified of an incoming call from the satellite interface, the switch opens (no connection to ground). When the call is answered, or the caller gives up and releases the call, the switch is closed again.



Normally Open: The internal switch at pin 1 is normally open (no connection to ground). When the terminal is notified of an incoming call from the satellite interface, the switch is closed (pin 1 is connected to ground). When the call is answered, or the caller gives up and releases the call, the switch is opened again.

Pin 2: Warning/Error output. Pin 2 acts as a built-in switch in the terminal. Pin 2 can be used to provide an external signal that indicates active warning/error condition(s). You can configure pin 2 to be Normally closed or Normally open. •

Normally Closed (default): The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an alarm occurs, the switch opens (no connection to ground). The switch is closed again when all warnings/errors are cleared.



Normally Open: The internal switch at pin 2 is normally open (no connection to ground). When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared.

Pin 3: Mute output. Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that is active during a phone call. The signal can be used to mute external equipment. You can configure pin 3 to Normally closed or Normally open. •

Normally Closed (default): The internal switch at pin 3 is normally closed (pin 3 is connected to ground). During phone calls, the switch opens (no connection to ground). When the call is ended, the switch is closed again (connected to ground).



Normally Open: The internal switch at pin 3 is normally open (no connection to ground). The switch is closed (connected to ground) during phone calls. When the call is ended, the switch opens again (no connection to ground).

Pin 4: Radio silence input. Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission from the system. The terminal gracefully closes all open connections, and deregisters from the BGAN

98-131305-A

Setting up the interfaces

82

Chapter 4: Using the web interface

network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. •

Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated.



Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it from ground.

Pin 5/8: Ignition input. The ignition function can be used to turn on/off the terminal by means of an external signal. The external signal that triggers the ignition function can be either positive DC voltage or ground. The ignition function uses pin 5 together with pin 8 (DC in). Connect the appropriate pin to the ignition switch as follows: •

Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage.



Active low: Connect pin 8 permanently to positive DC voltage (10.5-32 V DC). Connect pin 5 to Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from ground.

Pin 6: Ground. (Non-configurable) Pin 6 can be used as an external connection to ground. Pin 6 is connected to Ground inside the terminal. Pin 7: DC output. (Non-configurable) Pin 7 can be used as a DC output. The voltage on pin 7 is 9-15 V and the output can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar.

98-131305-A

Setting up the interfaces

83

Chapter 4: Using the web interface

Configuring the I/O interface To configure the I/O pins, do as follows: 1.

Select SETTINGS > Discrete I/O.

2. For each pin you want to use, select Enabled. 3.

For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 82.

4.

If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN. For further information on the Ignition function, see Using the ignition system on page 12.

5.

If you are using a ringer output, select the incoming call types that should activate the ringer under RINGER OUTPUT.

6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT. 7.

98-131305-A

Click Apply.

Setting up the interfaces

84

Chapter 4: Using the web interface

Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles. The following picture gives an overview of the parameters involved. MAC address IP address LAN port

Primary profile

Network user group

Secondary profile

Desired IP connection

Traffic flow filters

Overview over network user groups and traffic flow filters

The network user group you belong to is determined by one or more of the following: •

the IP address of the device you are using



the MAC address of the device you are using



the LAN port you connect to

A connected IP device will automatically be assigned to the default network user group, if it is not specified otherwise. For specific purposes like video streaming, a server on the network, a fixed IP address on the connected device or changing the startup mode of a connection, you must set-up network groups with specific primary and/or secondary profiles. How to do this is described in the following sections.

Network user groups The network management system divides the users of the terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users. For example, you may want to define: •

one network user group allowing both Standard and Streaming connections,



one network user group for Internet, e-mail and VPN, allowing Standard connections,



one network user group for Remote management of systems. This would be a direct Standard connection (Bridge mode).

You can have up to 11 network user groups and global IP addresses.

98-131305-A

Managing LAN network users

85

Chapter 4: Using the web interface

Necessary steps when managing network users The steps necessary for managing network users include: 1.

Defining a network user group. See Setting up the network user groups on page 87. The network user groups determine settings such as: • QoS (Standard/Streaming), • IP addressing (Static/Dynamic) • Internet access mode (Router Mode/Bridge Mode/No Internet Access)

2. Identifying a network device. See Managing network devices on page 91. The network devices are identified by their IP address, MAC address and (optionally) device name. 3.

Associating the network user group and the network device. See Using the network classification table on page 93. The network classification table determines which devices should belong to which network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches any of the entries in the table. When a match is found, the terminal establishes a packet data connection (PDP context) with the settings defined in the belonging network user group, and the device is ready for use with the terminal.

Access to the network management settings Access to the network management settings requires an administrator password. The default user name is admin and the default password is 1234. The administrator can create and manage network user groups and set up a network classification table defining priorities for devices, network user groups and LAN ports. CAUTION! All user connections to the LAN interface may be affected when you change the settings below, including your own current connection.

98-131305-A

Managing LAN network users

86

Chapter 4: Using the web interface

Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available. For example, the Default network user group cannot be disabled and does not allow you to select a Bridge mode connection. Note

The network user groups cannot be deleted. If you do not want to use them, click Edit and select Disabled at Status in the NETWORK USER GROUP field.

Editing a network user group Note

For further explanation of the terms used below, see Definitions for network terms on page 96.

To edit a network user group, do as follows: 1.

98-131305-A

Select SETTINGS > LAN > Network user groups. When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

Managing LAN network users

87

Chapter 4: Using the web interface

2. Click Edit next to the network user group you want to set up.

98-131305-A

Managing LAN network users

88

Chapter 4: Using the web interface

3.

Type in a name for the group.

4.

Select Enabled or Disabled.

5.

Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router. • Bridge mode is an exclusive connection, with NAT disabled. Use this mode together with a network classification entry that selects a single computer (see Using the network classification table on page 93). This mode is not available in the Default network user group. • No Internet access means no connection to the Internet is allowed. Use this setting e.g. for IP handsets, where an Internet connection is not required. The external voice connection is still available; this setting only affects communication over the Internet.

6. Select Dynamic IP address. This is the IP address used externally on the satellite network. Refer to the next step for Static IP. 7.

If you want to use a static IP address, you must have it included in your airtime subscription and use that address as follows: • Leave the setting in step 6. at Dynamic, do not select Static IP. • Select SIM default in step 9. • Type in the APN user name and password from your provider in step 10. Your terminal will then use the static IP address set up for your SIM card. Note

Static IP is handled by the service provider. Do not type in a static IP address in the Static IP address field; a manually typed IP address will currently not be used by the network.

8. Set IP Header compression to Enabled or Disabled. For information on IP Header compression, see Header compression on page 96. 9.

98-131305-A

Select the source of the APN (Access Point Name). There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: • Common. The APN is taken from the Common APN defined under SETTINGS > Common. Refer to Setting the common interface settings on page 69. • SIM default. The APN is taken from the SIM card. If you want to use a static IP address on the external network, select this option either here or in the Common setting. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider.

Managing LAN network users

89

Chapter 4: Using the web interface

10. If your APN uses a password, type in the user name and password provided from the Airtime Provider. Note

If you are going to use the static IP address from your SIM card, the user name and password are mandatory! See step 6. above.

11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually. Note

If the selected primary profile is a Streaming profile, this setting has no effect. Streaming profiles must always be activated manually from the Dashboard.

• Disabled means you can activate/deactivate the profile from the Dashboard. • Enabled means the profile is activated automatically as soon as the system is ready. 12. Select the Primary profile. Select a profile from the Primary scroll list. This profile is used by this network user group as a first choice, when possible. There are several predefined profiles: Standard, Streaming 64 kbps and Streaming 128 kbps. Additionally, you can define your own custom profiles. Important

If you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.

For further information on profiles and traffic flow filters, see Using profiles on page 109 and Using traffic flow filters on page 112. 13. Select the Secondary profile. To select more than one secondary profile, press and hold Ctrl or Shift while selecting. Note

If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection.

The Context Identifiers (CIDs) for the selected primary and secondary profiles are listed under Profile CIDs. 14. Click Apply.

98-131305-A

Managing LAN network users

90

Chapter 4: Using the web interface

Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.

Viewing the list of network devices To view the list of network devices, select SETTINGS > LAN > Network devices. If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234. All network devices that have been connected to the terminal are listed here.

98-131305-A

Managing LAN network users

91

Chapter 4: Using the web interface

Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection). To lock a device to its current IP address, click the link next to the device. The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page. To unlock a device from the IP address, click Delete next to the device in the LOCKED IP ADDRESSES list.

98-131305-A

Managing LAN network users

92

Chapter 4: Using the web interface

Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches MAC address, IP address and LAN port in any of the entries in the table. When a match is found, the terminal establishes a PDP context with the settings of the network user group assigned in the matching entry. The device is now ready for use with the terminal.

Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: 1.

Select SETTINGS > LAN > Network classification table. If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted.

98-131305-A

Managing LAN network users

93

Chapter 4: Using the web interface

2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list.

3.

Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page. Note

If you leave a field empty, it is the same as a “wild card” and it will be shown as an Asterisk in the network classification table. Unless you are using a Static IP address, the IP address field should always be left empty.

4.

Select the LAN port and Network user group you want to associate with the device. Network user groups are created and defined in the Network user group page. See Setting up the network user groups on page 87.

5.

Click Apply.

Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete.

98-131305-A

Managing LAN network users

94

Chapter 4: Using the web interface

Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry.

Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry. The Default network user group is always last, so it is only used if none of the other entries match the properties of the connected device, or if the other network user groups are disabled.

98-131305-A

Managing LAN network users

95

Chapter 4: Using the web interface

Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network.

Header compression The Header of a data packet contains control information belonging to that packet. The information in the Header can take up a considerable amount of bandwidth. In order to save bandwidth, you can use Header Compression, meaning you compress the header information, leaving some of the information out. You can select whether or not to use Header Compression for your data transmission. •

Header Compression enabled: Recommended for low-noise applications. If you select Header Compression enabled, you will be using less bandwidth on header information, leaving more bandwidth for the actual payload.



Header Compression disabled: Recommended in noisy environments. If Header Compression is disabled, the system will be less sensitive to noise.

Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection. You can select between a number of predefined profiles or define your own profiles for your data transmission. Note

If you have selected more than one profile (one primary and one or more secondary profiles) for an interface, you must define a traffic flow filter before you can establish a valid connection.

You need an administrator password to define profiles and traffic flow filters.

NAT (Network Address Translation) NAT enables a local-area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic. The built-in NAT module in the terminal makes all necessary address translations between the local-area traffic and the external traffic. If more than one user is connected, you must select a network user group with Router mode to use the NAT of the terminal.

98-131305-A

Managing LAN network users

96

Chapter 4: Using the web interface

Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1.

Select CONNECT. When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.

2. Click on the session you want to start or stop. Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active.

98-131305-A

Managing LAN network users

97

Chapter 4: Using the web interface

Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.

98-131305-A

Uploading software

98

Chapter 4: Using the web interface

Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1.

Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer.

2. Open the web interface and do one of the following: • If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the left navigation pane. • If a PIN is required and the PIN has not been entered, select ADMINISTRATION, enter the Administration PIN and password and click Logon. The default user name is admin and the default password is 1234. Then select Upload from the left navigation pane. The UPLOAD page opens.

3.

In the field UPLOAD SOFTWARE TO TERMINAL, click Browse...

4.

Browse to the new software version and accept it.

5.

Click the Upload button. Note that the upload procedure takes a couple of minutes. Note

98-131305-A

When upload is done, your terminal automatically restarts with the new software.

Uploading software

99

Chapter 4: Using the web interface

Downloading software from the Internet Important

The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Thrane & Thrane, save it on your computer and then connect the computer to the terminal.

To download the latest software from the Internet to the terminal, do as follows: 1.

Make sure you have a connection to the Internet from your terminal.

2. Open the web interface and select SETTINGS > Upload from the left navigation pane.

3.

Click Check for updates. The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version. When the new software version is found, the web interface shows the new software version and a link for downloading the software.

4.

Click the link to download the new software to your computer. After saving the software, follow the procedure in the previous section (Uploading software from your computer) to upload the software from the computer to your terminal.

98-131305-A

Uploading software

100

Chapter 4: Using the web interface

Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.

To select the preferred BGAN satellite To select the preferred BGAN satellite, do as follows: 1.

Select SETTINGS > Satellite selection from the left navigation pane.

2. Select the satellite you prefer to use. If you select Auto (the default setting) the EXPLORER 325 system automatically uses the most appropriate satellite. Important

3.

Click Apply. The EXPLORER terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite.

Note

98-131305-A

If you have any ongoing calls or data sessions, they will be terminated when you click Apply!

If you have selected one of the satellites, your EXPLORER 325 system will only try to register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 325 system will not be able to register with the BGAN network.

Selecting the preferred BGAN satellite

101

Chapter 4: Using the web interface

Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish or Mandarin (Chinese). To change the language, do as follows: 1.

Select SETTINGS > Language.

2. Select a language from the list. 3.

98-131305-A

Click Apply.

Selecting the language

102

Chapter 4: Using the web interface

Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1.

Select ADMINISTRATION from the left navigation pane.

2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.

If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the page. For further information, see the next section Resetting the administrator password. The old user name and password will apply until you have finished the reset procedure. 3.

98-131305-A

Click Logon. The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration.

Administration

103

Chapter 4: Using the web interface

Resetting the administrator password If you have forgotten the administrator password, do as follows: 1.

Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard.

2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON page (see the previous section).

3.

Type in the reset code obtained from your supplier and click Reset.

4.

Type in the user name admin and the default password 1234.

5.

Click Logon. For information on how to change the password, see the next section Changing the administrator password.

98-131305-A

Administration

104

Chapter 4: Using the web interface

Changing the administrator password To change the administrator password, do as follows: 1.

After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon.

2. Type in the existing user name. 3.

Type in the new password and retype it on the next line.

4.

Click Change. At the next logon the new password is required.

98-131305-A

Administration

105

Chapter 4: Using the web interface

Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal. Note

Configuration files can only be exchanged between terminals with the same software version!

To save your current configuration to a file, do as follows: 1.

In the ADMINISTRATION page, under Configuration, click Save.

2. Accept the default destination file name or type in the destination file name and location. 3.

Click OK. The configuration is now saved to a file. This file is used to load the configuration into another terminal. See the next section.

Loading a configuration from a file To load a configuration from a file, do as follows: 1.

In the ADMINISTRATION page, under Configuration, click Load.

2. Click Browse... to browse to the file you want to import. Then click Open. 3.

Click Load. The new configuration is now loaded into your terminal.

Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically. To log off manually, click Logoff under administrator logoff in the ADMINISTRATION page.

98-131305-A

Administration

106

Chapter 4: Using the web interface

Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note

Thrane & Thrane does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.

To enter the call tariffs, do as follows: 1.

From the left navigation pane, select ADMINISTRATION > Call Charges.

2. Select the currency from the Currency drop-down list. 3.

Enter the tariff for each of the services.

4.

Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls and data sessions on page 55.

98-131305-A

Administration

107

Chapter 4: Using the web interface

Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: 1.

From the left navigation pane in the ADMINISTRATION page, select Log Handling.

2. To clear the Call log, click OK next to Clear call log?. 3.

98-131305-A

To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page.

Administration

108

Chapter 4: Using the web interface

Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection. You can select between a number of predefined profiles or define your own profiles for your data transmission. If no traffic flow filters are defined, the Primary profile for a network user group is used for all traffic from that network user group. See What are traffic flow filters? in the next section. For further information on profiles, refer to the 3GPP standard TS 23.107 “Quality of Service (QoS) concept and architecture”. The profiles are used in the network user groups.

Selecting the profiles for a network user group When you set up a network user group, you select the profiles to use for that network user group. You select a Primary profile and optionally one or more Secondary profiles. For further information on how to select the profiles, see Managing LAN network users on page 85.

Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription is automatically used. To define a new profile, do as follows: 1.

98-131305-A

From the left navigation pane, select ADMINISTRATION > Profiles.

Administration

109

Chapter 4: Using the web interface

2. Click Edit next to one of the user defined profiles.

3.

Fill in the name you want for your profile.

4.

Select the Traffic class from the drop-down list. Important

For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio.

You may select subscribed or one of the following: • Conversational is real-time two-way conversation. It is primarily used for voice over IP and video conferencing. • Streaming is real-time one-way communication. It is primarily used for video and audio. • Interactive is two-way communication (not real-time). It is used for communication that is not very delay-sensitive, such as web browsing, database retrieval and server access. Examples of machines interaction with remote equipment are: polling for measurement records and automatic database enquiries (tele-machines).

98-131305-A

Administration

110

Chapter 4: Using the web interface

• Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of databases and reception of measurement records. 5.

Type in the bit rates in kbps in the following fields: • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile. • Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this profile. • Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this profile. • Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this profile. Note

When you click Apply, the bit rate values you typed in may be rounded off because only certain values are allowed.

6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 7.

In the Maximum SDU size (byte) field, type in the maximum allowed packet size in Bytes (rounded off to nearest 10). The maximum packet size possible is 1520.

8. Select from the SDU error ratio drop-down list the fraction of a packet allowed to be lost or erroneous. Only used if you select Yes in step 10.. 9.

Select from the Residual bit error ratio drop-down list the undetected bit error ratio of a packet. If no error detection is requested, Residual bit error ratio indicates the bit error ratio in the delivered packets.

10. In the Delivery of erroneous SDUs row, select one of the following from the list: • Yes means packets are allowed to contain errors. This setting is suitable for delay-sensitive transmission, because the need for retransmission is limited. The SDU Error settings in step 8. and step 9. will apply. • No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will not be applied. This setting is suitable where error-free transmission is important and delays are accepted. • No detect means that errors will not be detected, and the SDU Error setting in step 8. will not be applied. 11. In the Transfer delay (ms) field, type in the delay in ms. This is the delay from the time data is received in the terminal until it arrives at the receiving end. • If the Transfer delay is 500 ms, error correction is disabled. • If the Transfer delay is 4000 ms, error correction is applied. 12. In the Traffic handling priority row, select from the drop-down list which priority this connection should have. 13. Click Apply. The new profile is now added, and can be selected from the lists of primary and secondary profiles when you set up your interfaces.

98-131305-A

Administration

111

Chapter 4: Using the web interface

Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient. However, to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions. Your traffic flow filters can define these priorities, so that your connection is automatically set to Streaming e.g. when you have a video conference.

What are traffic flow filters? When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles. For the BGAN core network and the terminal to classify packets received from the external network into the proper profile, you need a traffic flow filter. A list of traffic flow filters consists of one to eight packet filters. Each packet filter has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP (Packet Data Protocol) address. The evaluation precedence index determines the order in which the filters are applied; 0 is applied first, then 1 and so forth. Information of source, destination, type of service etc. is combined in each packet filter in the list.

Defining traffic flow filters To define the traffic flow filters, do as follows: 1.

98-131305-A

From the left navigation pane, select ADMINISTRATION > Traffic flow filters.

Administration

112

Chapter 4: Using the web interface

2. Click the link New entry.

3.

Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc.

4.

Select the Profile from the drop-down list. The available profiles are the profiles listed under ADMINISTRATION > Profiles.

5.

Fill in one or more of the following fields to define the filter. The allowed ranges appear in hover text when you pass the mouse over the fields. • Source address + Subnet mask. This is an IPv4 IP address and subnet mask.

• Protocol number. This number is uniquely assigned for the protocol being used. TCP is set to 6, and UDP is set to 17. The protocol number determines which protocol is used by the traffic flow filter.

• Destination port range (From and To). Note

Source and Destination are relative to the BGAN core network. This means that Destination is your terminal.

• Source port range (From and To). Note that you must fill in both From and To, even if there is only one port. • Type of Service + Type of Service mask. Set this value to a number between 0 and 255. Type of Service (TOS) is an 8-bit field in a packet header, with associated mask, that is used to define Quality of Service.

For further information on the principles and parameters of the traffic flow filters, refer to the 3GPP standards TS27.007 V4.2.0 and TS 23.060 V4.7.0. 6. Click Apply at the bottom of the page.

98-131305-A

Administration

113

Chapter 4: Using the web interface

Example of a list of traffic flow filters Below is an example of a list of traffic flow filters.

In this example, data packets are filtered in the following order: 1.

The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000. When these packets are identified, they are assigned a 64 kbps Streaming channel (the Streaming 64 profile).

2. The filter with evaluation precedence index 1 checks remaining packets for TCP packets (protocol number 6), on port 524. These packets are routed to the standard IP connection (the Standard profile). 3.

98-131305-A

Remaining traffic is routed to the standard IP connection.

Administration

114

Chapter 4: Using the web interface

Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.

Select ADMINISTRATION > SIM PIN.

2. Under REQUIRE PIN select Enabled or Disabled. • If you select Disabled you can access and use the terminal without entering a PIN. • If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions. 3.

98-131305-A

Click Apply. The new PIN settings will take effect at next power on.

Administration

115

Chapter 4: Using the web interface

Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1.

Select ADMINISTRATION > SIM PIN.

2. Under CHANGE PIN type in the Old PIN. 3.

Type in the New PIN and retype it on the next line.

4.

Click Apply. The new PIN settings will take effect at next power on.

98-131305-A

Administration

116

Chapter 4: Using the web interface

Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows: 1.

From the left navigation pane, select ADMINISTRATION > User permissions.

2. For each item under ALLOW USERS TO:, select • yes to allow access or • no to block access to the settings. “Change general settings” means change the settings on the SETTINGS main page, that is enabling/disabling the L-Band interface. “Control connections from IP handsets” means to start/stop data sessions using the main IP handset (handset with the number 0501).

98-131305-A

Administration

117

Chapter 4: Using the web interface

3.

At ALLOW AT COMMANDS ON:, select • yes to allow the use of AT commands on the LAN interface, or • no to block the use of AT commands on the LAN interface. Note

This setting does not take effect until the terminal is restarted.

AT commands are low-level commands used to control modems, in this case the EXPLORER 325 terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4.

98-131305-A

Click Apply. The settings to which access is denied are now greyed out for the non-administrator user.

Administration

118

Chapter 4: Using the web interface

Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.

From the left navigation pane, select ADMINISTRATION > Remote management.

2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3.

Type in the Incoming port numbers to use for the web server and for AT commands. Note

The port number must be available at your service provider. For AT commands, use 5454 if available. If 5454 is not available you must use port forwarding to the port number you are using.

4.

Under TRUSTED IP ADDRESSES, type in the IP addresses of the devices you want to give access to the terminal.

5.

Click Apply.

98-131305-A

Administration

119

Chapter 4: Using the web interface

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. Note

You must activate a connection in the terminal before you can access the terminal.

After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field. •

For information on how to prepare the terminal for remote activation of a data connection, see the next section.



For information on how to access the terminal, see Accessing the terminal from a remote location.



For information on how to set up a static IP address, refer to step 6. on page 89 in the section Editing a network user group.

Remote activation If you want to remotely control the terminal, you must first activate a connection. You can do this by sending an SMS to the terminal. The SMS activation is always protected by a password. You can set up the terminal to send an SMS confirmation on the status of the connection, whether it is activated successfully or the activation failed. Note

The terminal must be logged on to the satellite services to receive and accept an activation SMS. If the SMS is considered too old or sent before the terminal has been switched on and has logged on, the SMS will be ignored.

To set up the terminal for remote activation with SMS, do as follows: 1.

From the left navigation pane, select ADMINISTRATION > Remote activation.

2. Select whether remote activation should be Enabled or Disabled.

98-131305-A

Administration

120

Chapter 4: Using the web interface

3.

Select whether confirmation by SMS should be Enabled or Disabled.

4.

Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.

5.

Enter at least one trusted mobile number from which the terminal accepts an activation SMS. If no numbers are entered the feature is disabled automatically. You can use the wild card * to accept a range of trusted numbers, as shown in the examples below. Mobile number with wild card

Mobile numbers accepted

00453955880*

004539558800 to 004539558809

0045395588*

004539558800 to 004539558899

6. Click Apply to save the new settings. For information on how to send an activation SMS, see Activating a data connection with an SMS on page 37.

98-131305-A

Administration

121

Chapter 4: Using the web interface

Restricted dialing

In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. To setup the terminal for restricted dialing, do as follows: 1.

From the left navigation pane, select ADMINISTRATION > Restricted dialing.

2. Select whether restricted dialing should be Enabled or Disabled. 3.

Type in the allowed numbers or masks in the entry fields. The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a phone number, and it covers all numbers that start with that first part. See the example below. Mask

Numbers accepted

00453955880

004539558800 to 004539558809

+45395588

004539558800 to 004539558899

4.

Select whether outgoing calls should be limited to the numbers in the phone book.

5.

Check which local numbers are available in your system. Then select for which local numbers you want to enable the restriction.

6. Click Apply to apply the new settings.

98-131305-A

Administration

122

Chapter 4: Using the web interface

Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.

If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply. If you need help with terminal- or antenna-related issues call your local distributor.

Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1.

Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. Note

It normally takes about 1 minute, sometimes longer, to generate the report. The report may open in your browser while being generated. Wait until the report is finished before saving the file.

To save the file, select File > Save As in your browser. 2. Choose a location for the file and save it.

98-131305-A

Help desk and diagnostic report

123

Chapter 4: Using the web interface

Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon as the event is active.

in the icon bar as long

The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.

Event list To view the event list, click the event icon from the icon bar at the top of the web interface, or select HELPDESK > Event list from the left navigation pane.

The Event list page shows a detailed list of active events including the time of the first occurrence, ID and severity of the event message, and a short text describing the error. For more information on the event messages, refer to Event messages on page 133.

Event log The Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active. Additionally, it lists events of informational character, describing normal phases of operation for the terminal. To view the Event log, select HELPDESK > Event log from the left navigation pane.

Self test The Self test performs system test on the EXPLORER 325 system, similar to the tests that are performed during the Power On Self Test (POST). Important

98-131305-A

The terminal must reboot to perform the self test. All ongoing calls or data sessions will be terminated.

Event logging and self test

124

Chapter 4: Using the web interface

To activate a Self test, do as follows: 1.

Select HELPDESK > Self test.

2. Click Self test. 3.

Click OK in the Warning dialog. The terminal now reboots and performs a self test.

Extended status To see the Extended status page, select HELPDESK > Extended status. To view updated information on the Extended status page, click Refresh. The Extended Status page shows the following information: •

The antenna Product ID (TT-number. Refer to the section System units on page 128).



The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process.



Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.



Ongoing calls and their connection status.

Site map The web interface also offers a site map page. Use this page to get an overview of the submenus. To access the site map, select SITE MAP from the left navigation pane. Click on items in the site map to go directly to the relevant location.

98-131305-A

Site map

125

Chapter 5 Troubleshooting

5

This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling.

Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.

Airtime support If you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the web interface of your terminal and select HELP DESK. This help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check your Airtime subscription documents for a contact number.

System support If you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Thrane & Thrane’s web site: www.thrane.com. Select Land Mobile and select Distributors from the top menu bar.

98-131305-A

Getting support

126

Chapter 5: Troubleshooting

Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: 1.

Connect a computer.

2. Enter the web interface and see the Software version field in the Dashboard.

Uploading software using the web interface You can upload software using the web interface. If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software. For further information, see Uploading software on page 98.

98-131305-A

Uploading software

127

Chapter 5: Troubleshooting

Part numbers System units TT-3721A EXPLORER 325 system Item

Part number

EXPLORER 325 antenna

403058A

EXPLORER 325 terminal

403733A

TT-3670A Thrane IP Handset & Cradle, wired Item

98-131305-A

Part number

Thrane IP Handset, wired

403672A

Thrane IP Cradle, wired

403674A

Part numbers

128

Chapter 5: Troubleshooting

Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem The terminal reboots spontaneously.

No signal or weak signal from the BGAN satellite.

Possible Cause

Remedy

The input current is insufficient.

Make sure the power supply complies with the specifications for the terminal (10.5 - 32 V DC; 11.5 A - 4 A)

The terminal may reboot once at start-up if you are using the ignition system of your vehicle to power up the terminal.

None. Wait until the terminal is ready again after booting.

The view to the satellite is blocked.

Make sure the antenna has a clear view in all directions. See the installation manual for details.

The antenna cable is not properly connected.

Check that both ends of the cable are connected properly according to the guidelines in the Installation manual. Also check that no connectors are damaged.

98-131305-A

The system is set up to use one specific satellite, but the system is outside coverage from that satellite.

Enter the web interface. Select SETTINGS > Satellite selection. Select Auto and click Apply.

No transmission on the BGAN network is possible.

The Radio silence function is activated from an external device connected to the I/O interface of the terminal.

If the Radio silence function should not be activated, deactivate it from the external device.

Connection to the Internet cannot be established.

Your network user group does not allow Internet access.

The administrator can access and change network user groups in the built-in web interface of the terminal.

The system will now search for the satellite with the strongest signal and attempt to register.

Troubleshooting guide

129

Chapter 5: Troubleshooting

Problem

Possible Cause

Some BGAN services are not available.

There may be limitations in the BGAN services, e.g. in low elevation or if the network is loaded with heavy traffic.

If possible, use another service.

The web interface cannot be accessed.

The browser is configured to use a proxy server.

For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and select Use a proxy server for your LAN.

You have entered a wrong IP address.

Check the IP address and re-enter it. If you do not have the correct IP address, you can set the IP address temporarily to the default address (192.168.0.1) by pressing the Reset button. See Function of the Reset button on page 142.

You are connected using VPN

Close down your VPN connection.

The cable is not properly connected.

Connect the cable.

The cable type or connector type is not correct.

For information on the correct type of connector and cable, refer to the installation manual.

Incoming calls: The call type used for the call is not selected in the web interface.

Make sure the call type used for calls to the terminal is selected in the web interface. Access the web interface and select SETTINGS > Phone. Then select the call type for incoming calls.

No phones are ringing on incoming calls

The Mute function is activated from an external device connected to the I/O interface of the terminal.

If the Mute function should not be activated, deactivate it from the external device.

A LAN connection cannot be established.

The cable is not properly connected.

Connect the cable.

The cable type or connector type is not correct.

For information on the correct type of connector and cable, refer to the installation manual.

A Phone connection cannot be established.

98-131305-A

Remedy

To get information on limitations in services, you may contact Inmarsat support, e.g. from the web site www.inmarsat.com.

Troubleshooting guide

130

Chapter 5: Troubleshooting

Problem An IP handset connection cannot be established.

The administrator password does not work.

Possible Cause

Remedy

The cable is not properly connected.

Connect the cable.

There is no power (PoE) in the LAN interface. The reason may be that there is not enough power to supply PoE for the LAN interface.

Check that the input voltage is within the specified range (10.5 - 32 V DC; 11.5 A - 4 A).

Incoming phone calls: The call type used for the call is not selected in the web interface.

Make sure the call type used for calls to the terminal is selected in the web interface. Access the web interface and select SETTINGS > IP handset > Call settings. Then select the call type for incoming calls.

Someone has changed the administrator password.

If the correct password is not found, you have to reset the password.

Check that you do not have too many power-consuming devices connected. The maximum available output power on the LAN (PoE) interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply. If possible, disconnect other connected devices.

Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal. Then enter the web interface and reset the password as described in: Resetting the administrator password on page 104.

98-131305-A

Troubleshooting guide

131

Chapter 5: Troubleshooting

Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: •

Indicator.



Event messages.



Event log.

Indicator, event messages and logs are described in the following sections.

General status indicator functions

Power indicator Behavior

98-131305-A

Meaning

Green

Power OK.

Flashing green

The terminal is powering up.

Flashing orange

The terminal is closing down.

Off

No power.

Status signaling

132

Chapter 5: Troubleshooting

Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface. You can also see the messages in the Thrane IP Handset. All events are logged in the event log. For information on the event log, see Viewing the Event list or the Event log on page 124.

List of events The following list explains the events that may show in the web interface of the terminal. Note

ID

Events with “Info” level are not included in this list. Only events that can appear in the Event list and cause a warning icon in the web interface are included. Event Text

Explanation

Remedy

00100 to 00199

System data damaged

Important system data is damaged

Do not use the terminal. Contact your distributor.

00210 to 00219

SIM module error

The SIM interface on the terminal cannot be used.

Contact your distributor.

00240 to 00249

Temperature sensor error

The terminal is in danger of overheating.

Do not use the terminal. Contact your distributor.

00260 to 00269

System error

The terminal cannot communicate on the satellite network.

Contact your distributor.

00270 to 00279

Voice module error

Voice services cannot be accessed by the terminal

Contact your distributor.

00280 to 00289

Ethernet module error

The Ethernet interface on the terminal cannot be used.

Contact your distributor.

00300 to 00309

GPS module error

The GPS module is out of function. The terminal cannot obtain a valid GPS position.

Contact your distributor.

00340 to 00349

2-wire failure

The Phone interface of the terminal cannot be used.

Contact your distributor.

98-131305-A

Status signaling

133

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

00350 to 00359

AD9864 calibration data error

Internal error in the receiving part of the terminal.

Contact your distributor if the problem persists.

00360 to 00369

No antenna found

The terminal cannot communicate with the antenna.



Check the cable between terminal and antenna.



Reboot the terminal.

Low ambient temperature is causing the performance of the terminal to be degraded or halted.

Move the terminal to a warmer location.

Too low temperature warning

Low ambient temperature is causing the performance of the terminal to be degraded or halted.

Move the terminal to a warmer location.

Temperature too high (critical)

Terminal: Critically high temperature is causing the terminal to shut down.

If possible, move the failing unit to a cooler location.

01010 to 01019

01020 to 01029

01110 to 01119

Temperature too low (critical)

Antenna: Critically high temperature is causing the antenna to stop transmission.

01120 to 01129

01300 to 01309

Too high temperature warning

No GPS fix

High ambient temperature is causing the performance of the system to be degraded or halted.

For information on ambient temperature limits, see the installation manual.

For information on ambient temperature limits, see the installation manual.

For information on ambient temperature limits, see the installation manual. Contact your distributor if the problem persists. Move the terminal to a cooler location.

The bit rate is reduced.

For information on ambient temperature limits, see the installation manual.

The GPS receiver has not yet achieved position fix.

Make sure the view to the GPS satellites is not blocked. Note that in some cases it may take up to 10 minutes to obtain GPS fix.

01400 to 01409

98-131305-A

Satellite signal lost

The EXPLORER 325 no longer receives a signal from the satellite.

Status signaling

Make sure the EXPLORER 325 has a clear view to the satellite.

134

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

01500 to 01509

SIM card missing

No SIM card is detected in the SIM slot.

Insert SIM card.

01600 to 01609

SOS calls only

The SIM card is not accepted by the network. Only emergency calls are allowed.

Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider.

01700 to 01709

Registration for voice failed

The EXPLORER 325 has not yet been allowed to register for voice services (CircuitSwitched).

Restart the terminal.

01800 to 01809

Registration for data failed

The EXPLORER 325 has not yet been allowed to register for data services (PacketSwitched).

Restart the terminal.

02000 to 02009

Satellite signal weak

The signal from the satellite is weak.

Check the line of sight to the satellite.

02100 to 02109

Ciphering Off

The network has turned ciphering off.

Do not transmit data that requires ciphering.

02200 to 02209

Ethernet data session failed

Ethernet data session could not be established.

See the call log for the cause of the error. Refer to Viewing the lists of calls and data sessions on page 55.

If the SIM card is already inserted, try removing and reinserting it.

If the problem persists, contact your Airtime Provider.

If the problem persists, contact your Airtime Provider.

If the problem persists, contact your distributor. 02900 to 02909

98-131305-A

Network failed authentication

The EXPLORER 325 does not accept the network as a valid BGAN network.

Status signaling

Restart the terminal. If the problem persists, contact your distributor.

135

Chapter 5: Troubleshooting

ID 03500 to 03509

Event Text 2-wire calibration failure

Explanation 2-wire calibration failed on the Phone interface, because of: 1.

03600 to 03609

2-wire operational failure

Remedy

Common mode balance error.

1.

Check the wires to your phone or fax.

2. The phone is off-hook.

2. Put phone on hook.

3.

3.

Check the wires.

1.

Check the wires.

Wires are shorted to each other or to ground.

The Phone interface fails to operate. Possible reasons: 1.

Ground shorted.

2. Power overload.

2. Wait until the event is cleared; then try again.

3.

3.

Temperature overload.

Wait until the event is cleared; then try again.

08002

One or more ports has PoE disabled due to power limitations

The power supply to the terminal has dropped critically. PoE is disabled to ensure enough power to the antenna.

Ensure a stable power supply to the terminal.

08008

Antenna exceeds voltage threshold

The antenna voltage is either too high or too low.

Check the cable to the antenna.

08009

Power Hold-up the terminal can no longer power the antenna

The power supply to the terminal has dropped for too long. The antenna does not have enough power to function.

Ensure a stable power supply to the terminal.

0800B

PoE Overvoltage protection is activated

Overvoltage is detected in the terminal. The terminal will be shut down in 10 minutes.

Do not use the terminal.

Antenna Overvoltage protection is activated

Overvoltage is detected in the antenna. The terminal will be shut down in 10 minutes.

Do not use the terminal.

0800D

98-131305-A

Status signaling

Contact your distributor if the problem persists.

Contact your distributor.

Contact your distributor.

136

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

08010

Undervoltage has been detected

The input voltage has dropped below an acceptable level. The terminal will be shut down in 10 seconds if the situation persists.

Ensure a stable power supply to the terminal.

0801B

Lost connection to the GPS receiver

Communication with the GPS receiver in the antenna is lost.

Restart the terminal.

Uploading firmware to antenna

New firmware is being uploaded to the antenna.

Contact your distributor if the Event is not cleared within 5 minutes.

0802C

Firmware update still fails after several retries

The terminal was unable to upload new firmware to the antenna.

Contact your distributor.

0802D

Firmware update failed

The terminal was unable to upload new firmware to the antenna.

Reboot the terminal. Then update the software again.

0801D

The Event will be cleared when upload has finished.

Contact your distributor if the warning persists.

Contact your distributor if the problem persists.

0802E

Firmware is older than current antenna version

The firmware in the antenna is newer than expected by the terminal.

Update the terminal software.

0802F

Antenna main image could not be loaded

Antenna failed to start up normally.

Reboot the terminal.

Antenna could not enter main application mode

Antenna failed to start up normally.

Reboot the terminal.

Failed to enter normal operation

Antenna failed to start up normally.

Reboot the terminal.

08030

08031

98-131305-A

Status signaling

Contact your distributor if the problem persists.

Contact your distributor if the problem persists.

Contact your distributor if the problem persists.

137

Chapter 5: Troubleshooting

ID

Event Text

Explanation

08032

Firmware image version lower than active antenna version

The firmware in the antenna is newer than expected by the terminal.

Update the terminal software.

08033

Firmware image doesn't support antenna hardware

The antenna hardware version is not supported by the terminal.

Check that both the antenna and the terminal are of the type HIDE.

08034

Antenna failed to exit Flash Manager. Power cycle needed

New firmware was successfully uploaded to the antenna but the antenna failed to start normally with the new firmware.

Reboot the terminal. Contact your distributor if the problem persists.

08035

Unable to open port for HPA burst monitoring

There was an error communicating with the antenna.

Reboot the terminal. Contact your distributor if the problem persists.

08036

Radio silence is activated

The Radio silence function is activated. No transmission is allowed.

If the Radio silence function should not be active, enter the web interface and select SETTINGS > Discrete I/O. Then clear the Enabled box for Radio silence.

08045

Antenna Startup temperature too low

The temperature in the antenna is too low for the system to start up

None. If the ambient temperature is outside the specified limits, the antenna may not be able to start up properly. Refer to the installation manual for temperature specifications.

08046

Timeout of startup sequence - No antenna or antenna temperature too low

The start-up sequence of the terminal has timed out because:

Check that the antenna cable is properly connected at both ends.

98-131305-A

Remedy

Contact your distributor if the problem persists.



the antenna is not properly connected, or



the antenna temperature is too low to start up.

Status signaling

138

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

08048

All PoE ports except port 1 are shut down due to high temperature

The temperature in the terminal is too high. PoE port 2 is shut down to reduce the temperature.

Move the terminal to a cooler location, or avoid using PoE on port 2.

08049

Data rate reduction due to high temperature

The bit rate of the data channel is reduced because the temperature is too high.

Move the terminal to a cooler location

0804B

Illegal combination of antenna and terminal

You are not using the right combination of antenna and terminal.

Only use the antenna(s) intended for use with your terminal.

0804C

The selected satellite is not visible at current GPS position

The terminal is set up to use a satellite that is not visible at the current GPS position.

Enter the web interface and select SETTINGS > Satellite selection.

0804D

Antenna firmware image is missing in terminal

The software is corrupt

Upload new software to the terminal. Refer to Uploading software on page 98.

08054

Transmission aborted due to extreme temperature

The system stops all transmission because the temperature is out of range.

None.

USIM rejected

The type of USIM card inserted in the terminal is not correct for your terminal.

Make sure you have the correct type of USIM card. E.g. an USIM card for a land-mobile system will not work for a maritime system and vice versa.

08056

98-131305-A

Then select Auto to let the terminal automatically find the satellite with the best signal, or select a satellite visible from your current position.

Status signaling

The system must operate within the allowed temperature range to work properly. For information on ambient temperature limits, see the installation manual.

139

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

0900A

Antenna - Write verification fault in EEPROM

This fault may be caused by a defective EEPROM or if the EEPROM communication fails. The consequence of this fault is that the antenna is unable to save the last known frequency and elevation after entering track state. If the EEPROM is defective, data may be lost or inaccessible.

Power cycle the system. If the fault persists, contact your distributor.

0900F

Antenna - PLL repeatedly looses lock

The fault may occur because of extreme changes in temperature, or if the RF synthesizer is defective. If this fault occurs, the satellite link is most likely lost.

Ensure that the temperature conditions are stable, not too high or too low. When these conditions are met, we recommend to power cycle the system. If the fault persists, contact your distributor.

09010

Antenna - Low RSSI level

If this fault occurs, the antenna is most likely unable to acquire a signal.

Ensure that the antenna is able to locate a satellite. If not, contact your distributor

09011

Antenna Microcontroller temperature too low

In cases where the temperature drops below -30°C, the antenna will enter a low temperature mode, where the azimuth and elevation motor velocities are reduced by 40%, during seek states.

No action required

09012

Antenna Microcontroller temperature too high

The temperature is too high, the electronics may be damaged.

Switch off the system until the temperature is normalized

09014

Antenna - HPA is turned off

The HPA is turned off. The ATB changes state to the initialisation state and remains there, until the HPA is on.

Contact your distributor

The wire between HPA and ATB may be disconnected or damaged.

98-131305-A

Status signaling

140

Chapter 5: Troubleshooting

ID

Event Text

Explanation

Remedy

09016

Antenna calibration switch fault

The antenna calibration switch is defective. This means the antenna panel will beat against the side section of the antenna when calibrating. The calibration procedure will last slightly longer and be more audible, but the antenna will function.

Contact your distributor

09017

Antenna flash memory corrupted

If the microcontroller flash memory is corrupted, the antenna functionality may be more or less affected. The antenna will continue its operation if possible.

Reset the system. If the fault persists try uploading new software to the system. If the fault still persists, contact your distributor.

Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.

Event log The event log holds information of events registered in the terminal or antenna. The log includes the time of the occurrence, a short description, location of the error etc. This information can help troubleshooting errors in the system. You can see the event log in the web interface. For further information, see Viewing the Event list or the Event log on page 124.

98-131305-A

Logging of events

141

Chapter 5: Troubleshooting

Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device.

Function of the Reset button The Reset button on the terminal has the following functions:

98-131305-A

Action

Function

With the terminal running, press the Reset button normally.

The terminal IP address and IP netmask are temporarily set to the default value (default IP address: 192.168.0.1).

With the terminal running, press and hold the Reset button for 30 seconds, until the Power indicator on the terminal is flashing orange.

The terminal restores factory settings and reboots the system.

While the terminal is booting, press and hold the Reset button.

For service use only! The bootloader initiates software upload.

With this function, even if the IP address has been changed and you do not remember the new IP address, you can still access the web interface and see your current configuration. The default value is not saved in the configuration, but is only valid until next reboot.

Refer to the installation manual for details.

Reset button

142

Chapter 5: Troubleshooting

List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0. 192.168.2.0 192.168.3.0 192.168.4.0 192.168.5.0 192.168.6.0 192.168.7.0 192.168.8.0 192.168.9.0 192.168.10.0 192.168.16.0 192.168.17.0 192.168.18.0 192.168.19.0 192.168.20.0 192.168.21.0 192.168.22.0 192.168.23.0 192.168.24.0 192.168.25.0 192.168.26.0

98-131305-A

List of reserved IP subnets

143

Chapter 5: Troubleshooting

Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •

AT+CGDCONT



AT+CGEQREQ



AT+CGEQMIN



AT+CGTFT



AT+CGDSCONT

Functions of the supported AT commands AT+CGDCONT Usage: AT+CGDCONT is used to specify the Context parameters such as which APN the context must use. This can be used to specify a specific APN different from the one on the SIM card. Syntax: AT+CGDCONT=,,

is the Context Identifier (1 – 11)



is the transport protocol (IP or PPP)



is the Access Point Node



is the static IP address from APN (NOT USED!)

Example: AT+CGDCONT=1,ip,”bgan.inmarsat.com”

AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context. Syntax: AT+CGEQREQ=,,,, ,

is the Context Identifier (1 – 11)



is the traffic class (1 – Streaming, 3 – Background)



is the maximum bit rate up link (32, 64, 128)

98-131305-A

Supported AT commands for PPPoE

144

Chapter 5: Troubleshooting



is the maximum bit rate down link (0, 32, 64, 128)



is the guaranteed bit rate up link (0, 32, 64, 128)



is the guaranteed bit rate down link (0, 32, 64, 128)

Example: AT+CGEQREQ=1,1,64,64,64,64

AT+CGEQMIN Usage: AT+CGEQMIN is the requested minimum acceptable Quality of Service (QoS). If the requested Quality of Service can not be offered by the Core Network, the data connection will not be established, not even with a lower QoS. Syntax: AT+CGEQMIN=,,,, ,

is the Context Identifier (1 – 11)



is the traffic class (1 – Streaming, 3 – Background)



is the maximum bit rate up link (0, 32, 64, 128)



is the maximum bit rate down link (0, 32, 64, 128)



is the guaranteed bit rate up link (0, 32, 64, 128)



is the guaranteed bit rate down link (0, 32, 64, 128)

Example: AT+CGEQMIN=1,1,64,64,64,64

AT+CGTFT Usage: AT+CGTFT is the Traffic Flow Template (TFT). This command is needed if a secondary PDP context needs to be opened. The TFT specifies which IP traffic should run through which PDP context. Syntax: AT+CGTFT=,,, ,,,

is the Context Identifier (1 – 11)



is the packet filter identifier (1 – 8)



This filter’s Evaluation Precedence Index (0-255)



is (0.0.0.0.0.0.0.0-255.255.255.255.255.255.255.255)



is the protocol number (0-255)



is Destination Port From.To (0.0-65535.65535)



is Source Port From.To (0.0-65535.65535)

Example: AT+CGTFT=1,1,0,87.48.134.251.255.255.255.0,6,20.21,1024.65535

98-131305-A

Supported AT commands for PPPoE

145

Chapter 5: Troubleshooting

AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=,

is the cid for the Secondary Context



is the Primary Context at which the Secondary is related to.

Example: AT+CGDSCONT=1,11

Application example This example shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 128 Context where all UDP traffic goes through the Streaming 128Data connection and all other traffic goes through the Standard Data connection. •

AT+CGDCONT=1,ip,bgan.inmarsat.com (Specifies the APN)



AT+CGEQREQ=1,3 (Sets cid 1 = Standard data)



AT+CGTFT=11,1,0,,17 (Sets UDP TFT filter for cid 11)



AT+CGEQREQ=11,1,128128128128 (Sets cid 11 = Streaming 128 QoS)



AT+CGEQMIN=11,1,128128128128 (Specifies min. acceptable QoS to Streaming 128)



AT+CGDSCONT=11,1 (Opens Secondary cid 11 on Primary cid 1)

If you have any technical questions about the PPPoE feature please refer to your local distributor, who can assist you with the configuration.

98-131305-A

Supported AT commands for PPPoE

146

Chapter 6 Conformity

6

EXPLORER 325 CE (R&TTE) The EXPLORER 325 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.

FCC This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Part 15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note

98-131305-A

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

EXPLORER 325

147

Thrane & Thrane

Thrane & Thrane A/S Declaration of Conformity with R& TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999/5/EC concerning Radio & Telecommunications Terminal Equipment.

Equipment included in this declaration

=403721A

TT-3721A

EXPLORER® 325 System

PN

Consisting of: TT-3733A TT-3058A

EXPLORER® Terminal EXPLORER® 325 Antenna

PN = 403733A PN = 403058A

Equipment Applicability The TT-3721A EXPLORER® 325 is a mobile Land Vehicular BGAN terminal that provides voice, fax or high-speed data communication through the Inmarsat satellite service world wide between a vehicle and any destination in the world.

Declaration The safety requirement with respect to the LVD directive 73/23/EC is met by conforming to the harmonized EU standard EN 60950-1 . The protection requirement with respect to the EMC directive 89/336/EC is met by conforming to the harmonized EU standards ETSI EN 301 489-1 and ETSI EN 301 489-20. Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301 444.

Manufacturer Thrane & Thrane A/S, Lundtoftegardsvej 93D, DK-2800 Kgs. Lyngby, Denmark

Place and Date Kgs. Lyngby, 2. June 2010

r

Doc. no. 99-131672-A

Thrane & Thrane A/S • Lu ndtoftegaardsvej 93 D • DK-2800 Kgs. Lyngby • Denmark T +4539558800 • F +45 39 55 88 88 • i nfo @thrane.com • www.th rane.com Ban k: Danske Ban k • Comp. reg.: 65 72 46 18 • VAT: DK-20 64 64 46

C€ Page: 1 of 1

Glossary Glossary A APN

Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network.

B BGAN

Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.

C CE

Conformitée Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union.

CID

Context Identifier

CM

Continuous Monitoring

CS

Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections during calls.

D DHCP

Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network.

DNS

Domain Name System. A system translating server names (URLs) to server addresses.

F FCC

98-131305-A

Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States.

149

Glossary

G Geostationary

Placed in a fixed position relative to a point on the surface of the earth.

GPS

Global Positioning System

I I/O

Input/Output

IAI-2

Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps. By utilizing different modulation schemes, variable coding rate and power adjustment, it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources.

IMEI

International Mobile Equipment Identity. A unique number identifying your terminal

IMSO

International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS.

IP

Internet Protocol

K kbps

kilobits per second

L LAN

Local Area Network

LED

Light Emitting Diode

N NAT

98-131305-A

Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations.

150

Glossary

P PDP

Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network.

PIN

Personal Identification Number. A code number used to provide access to a system that has restricted access.

PoE

Power over Ethernet

POST

Power On Self Test. A test sequence that runs every time the system is powered up or reset.

PPPoE

Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually "dial" from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection.

PS

Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet.

PUK

PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card.

Q QoS

Quality of Service

R RF

Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals.

S SAS

Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc.

SDU

Service Data Unit. Also known as a data packet.

SIM

Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.

SIP

Session Initiation Protocol. An application-layer control (signaling) protocol for creating,

98-131305-A

151

Glossary

modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. SMS

Short Messaging Service

Streaming

A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection.

T TCP

Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail.

U UDP

User Datagram Protocol. One of the core protocols of the Internet protocol suite. UDP delivers data fast, because it avoids checking data packets. Time-sensitive applications often use UDP because dropped packets are preferable to delayed packets.

UTC

Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.

V VPN

98-131305-A

Virtual Private Network. A network that is constructed by using public wires to connect nodes. You can create networks using the Internet for transporting data, using security mechanisms so that only authorized users can access the network.

152

Index Index Numerics

barring calls, 73 BGAN connecting to, 18 coverage, 6 services, 8 system overview, 7 Bridge mode, 89 browser settings for web interface, 42

calls barring, 73 closed user group, 76 forwarding, 72 holding, 30 line identification, 75 local, 27 making or receiving, 26 missed, received, outgoing, 55 redial, 28 to the terminal, 27 transferring, 31 viewing ongoing, 49 waiting indication, 29, 74 CE compliance, 147 clearing logs, 108 clearing usage counter, 108 closed user group, 76 common network settings, 69 compression, header, 96 computer, connecting to LAN, 15 configuration exporting to file, 106 importing from file, 106 LAN, 63 conformity, 147 connecting to the BGAN network, 18 connector panel, 11 contact information, 126 coverage Inmarsat BGAN system, 6

C

D

call limiting, 122 call log, 54 call type, 24 setting for IP handsets, 80 setting for Phone interface, 68

dashboard, 47 data profiles, 109 traffic flow filters, 112 data sessions viewing ongoing, 49 Declaration of Conformity, 148 default IP address, 43 network setup, 34 dialing prefixes, 29

2-wire interface local numbers, 28 setting call type, 68

A administration settings, 103 administration, remote, 119 analog phone local numbers, 28 antenna viewing properties, 62 viewing status, 48 viewing type, 48, 125 APN, common setting, 69 audio quality, 24

B

98-131305-A

153

Index

document number installation manual, v IP handset user manual, v

E Ethernet interface setting up, 63 events list of active, 124 exporting configuration, 106 extended status, 125 external access, 119 external IP address, viewing, 49

F fax, sending or receiving, 32 FCC compliance, 147 features overview, 2 forwarding calls, 72

G GPS position viewing, 48

H Header compression, 96 help desk number, 123 changing in web interface, 123 holding a call, 30

I ignition function, 12 IMEI number, 48 importing configuration, 106 Inbox for SMS messages replying, forwarding or deleting, 59 installation manual document number, v interfaces and services combinations, 10 internal calls, 27 Internet connection, 15

98-131305-A

IP address external, setting up, 89 external, viewing, 49 for connected device, 91 for web interface, 43 local, setting up, 64 local, viewing, 48 IP handset BGAN features, 21 connecting, 14 description, 5 entering PIN, 16 local numbers, 28 power supply, 14 setting call type, 80 setting up, 77 starting up, 14 user manual, v

L LAN connecting a computer, 15 managing network users, 85 setting up interface, 63 limit calls, 122 limitations in services, 9 line identification, 75 local numbers assigned, 28 local phone call, 27 logs, clearing, 108

M MAC address, 48 matrix of services and interfaces, 10 messages configuring outgoing, 60 forwarding, 59 opening in web interface, 59 receiving in web interface, 58 replying, 59 sending, 58 microwave radiation, iii mobile numbers viewing and editing, 53

154

Index

N navigation in web interface, 45 network classification table, 93 network devices, 91 network management, 85 network setup, default, 34 network terms definitions, 96

O Outbox for SMS messages resending or deleting messages, 57

P phone local call, 27 making calls, 26 phone book, 50 adding number, 52 deleting all entries, 52 deleting an entry, 52 modifying an entry, 52 Phone interface local numbers, 28 setting call type, 68 phone numbers for terminal, 53 phonebook limit calls to, 122 PIN administration PIN, 103 entering, 16 entering in web interface, 17 entering with a phone, 16 entering with IP handset, 16 PoE, 14 port forwarding, 65 Power over Ethernet, 14 power supply for IP handset, 14 powering the terminal, 12 PPPoE enabling, 66 using, 39 prefixes, special-purpose, 29 profiles for data transmission, 109 properties antenna, 62 system, 48

98-131305-A

Proxy server, disabling, 42 PUK code, 16, 18

Q quality of voice, 24 Quick dial, 26

R radiation, iii redial, 28 registering on the BGAN network, 18 remote management, 119 remote on/off, 12 restricted dialing, 122 Router mode, 89

S safety summary, iii satellite selecting, 101 view current, 48 view selected, 48 sent messages resending, forwarding or deleting, 57 viewing status, 57 serial number, 48 services limitations, 9 supported by BGAN, 8 services and interfaces combinations, 10 Short dial, 26 show number, 75 SIM lock, 9 site map of web interface, 125 SMS in web interface forwarding, 59 opening, 59 receiving, 58 replying to, 59 sending, 58 SMS service number, 61 software uploading, 98 viewing version, 48

155

Index

Standard IP, 33 activating, 34, 35 definition, 33 status air interface, 125 connection, 125 extended, 125 methods for signaling, 132 ongoing calls and data sessions, 49 viewing, 47 Streaming IP, 33 activating, 36 definition, 33 supplementary services supported, 9 using, 29 support contact information, 126

W waiting calls, 29, 74 web interface accessing, 41 browser settings, 42 definition, 41 navigating, 45 site map, 125

T telephone interface local numbers, 28 setting call type, 68 tools for setting up the terminal, 21 total usage viewing, 49, 54 traffic flow filters, 112 transferring a call, 31 troubleshooting guide, 129 typography used in this manual, v

U uploading software, 98 usage counter, 49, 54 clearing, 108 user interfaces, 21

V version of software, 48 voice mail number viewing, 61 voice quality, 24 setting for IP handsets, 80 setting for Phone interface, 68

98-131305-A

156