European User Office Meeting

European User Office Meeting Lund, October 2017 ... - Preparation and characterization tools and laboratories - Microscopes (SEM, AFM…) - More and bet...

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European User Office Meeting Lund, October 2017

Quality Management at BESSY II Antje Vollmer

Outline

Introduction – a few numbers, facts, and developments Quality Management  Feedback schemes and feedback handling Communication with users New users and communities ‐ CALIPSOplus

Infrastructure I – BESSY II

Beamlines: 46 beamlines total, thereof 34 beamlines in user operation 3 under commissioning 5 under construction 3 to be constructed in 2018

 BESSY II focuses on VUV to soft X-rays,  but we offer radiation fromTHz to hard X-rays

Our Users and their Proposals BESSY II users BESSY II users –– average average over over several several years years

Average numbers: • • • • • •

More than 1200 proposals per year About 800 beamtime campagnes More than 500 (verified) publications More than 3000 user visits More than 7300 registered GATE user 12000 overnight stays in the guesthouse

Proposal BESSY II

Publications

700 100%

600

90%

500

80%

400

70%

88

217

60%

300

81

60

239

194

73

109

102

244

242

225

106

103

250

246

>7

50%

7 to 3

200

40%

<3

100

30% 20%

0 12/II

13/II

14/II

15/II

HZB

DE (ext)

16/I EU

16/II INT

17/I

17/II

265

220

180

171

215

184

2012

2013

2014

147

153

2015

2016

10% 0% 2009

2010

2011

Instrument Developments

AQUARIUS Construction will start 2018

ENERGIZE Under construction

RGBL Implementation of circular polarization

U125-2 RGBL ID beamline Under construction

meVRICXS No longer in use

EMIL Under commissioning

BESSY II

BElChem Construction will start 2018 U41 XM Fully operational U41 PEAXIS Under commissioning

UE52 PGM coESCA fully operational

U41 METRIXS Under construction UE49 SGM CXS No longer in use

More than large scale facilities – the [email protected] The Helmholtz‐Zentrum Berlin für Materialien und Energie (HZB) is setting up CoreLabs, a new multi‐ user platform also available for external academic and industrial partners. These new CoreLabs are  complex infrastructures with unique and state‐of‐the‐art equipment. The main purpose of these  CoreLabs is research and development of innovative energy materials.

 Corelab Energy Materials in‐situ Laboratory Berlin (EMIL)  X‐Ray CoreLab  Corelab Correlative Microscopy and Spectroskopy (CCMS)  Hybrid Silicon Perovskite Research, Integration & Novel Technologies (HySPRINT)  PVcomB  CoreLab for Quantum materials

http://www.helmholtz-berlin.de/quellen/corelabs/index_en.html

     

Beamtime Campaign Map

SOPs (standard operation procedures) developed for all steps (17)

Quality Management II

Visualisation of accepted procedures, structures, systems  and reports

Definition of quality goals –key performance indicators

Quality Management Report I O: Scientific Output O1 Beamtime (Shifts≙8 hours) per Publication O2 Publications multiplied by Impact Factor O3 Number of Theses O4 Citation Rate for Publications from 2013 Publications I: Outstanding Infrastructure I1 Threshold Rate (external/internal) I2 Satisfaction with Infrastructure I3 Down Times / Reliability Rate I4 Beamshutter Opening Time S: High User Satisfaction S1 Recommendation Rate S2 Satisfaction with Administration S3 Allocation Transparency S4 Comparison with Other Facilities S5 Satisfaction with Beamtime S6 Publication Rate with HZB Co‐Authors D: Creation of Demand D1 Number of New Departments D2 Overbooking D3 EU‐Institutes (accepted) D4 Non‐EU Institutes (accepted) D5 German Institutes (accepted) D6 Departments (altogether) D7 Fields of Work According to DFG D8 Number of Proposals (submitted)

21.7 2381 14 12,8 519 Rating Scale 6.1/5.7 91% (1.92) 98% ‐ 94% (1.62) 92% (1.84) 90% (2.02) 91% (1.92) 91% (1.94) 0,33

very good excellent not suitable very good very good very good very good very good

146 +180% (1.80) 132 58 96 409 yes 1195

Poin ts

Percen tage

Text

Range

NPS

1

100%

Excellent

<1.5

Promotor

2

90%

Very good

1.5‐2.49

Promotor

3

80%

Good

2.5‐3.49

Passive

4

70%

Above medium

3.5‐4.49

Passive

5

60%

Upper medium

4.5‐5.49

neutral

6

50%

Lower medium

5.5‐6.49

Detractor

7

40%

Below medium

6.5‐7.49

Detractor

8

30%

Poor

7.5‐8.49

Detractor

9

20%

Very poor

8.5‐9.49

Detractor

10

10%

worst

>9.5

Detractor

Quality Management Report II

Extension of Quality Management: ISO 9001:2015 Process Approach

Feedback I

Documented reaction to every negative feedback or criticism by the user coordination. Discussion with the user and the beamline scientist

  

Feedback Reaction Scheme

Proposal Process and GATE Administration & Accommodation Radiation Protection Technical Infrastructure Beamline and Experiment

15% 31% 14% 10% 30% 100%

Responses to Feedbacks Feedbacks Rate of Response

88 665 13%

  

Feedback II

  

Feedback IV - Publications

  

Communication with our Users I Conferences, User Meetings, Synergy Newsletter, BESSY II coffee, Foresight Workshops 

In the framework of a series of  foresight workshops, HZB  wishes to establish a discussion  of future projects and research  activities in strong interaction  with current and future users  from universities, research  institutes and industry. Aim of  the dialogue is to discuss future  scientific fields and  expectations, needs and  requirements for cutting edge  science with synchrotron  radiation.

Tender X‐Rays 85 participants

Imaging 130 participants

Pico‐to‐femto 173 participants

Tender X‐Rays in  THz to Soft X‐rays MX, 80  participants 175 participants

Energy Material Science 245 participants

Until now: more than 850 participants altogether

Communication with our Users I Although the workshops address different scientific communities, several  requirements and ideas seem to be interdisciplinary and concerted. All communities strongly support the idea of  BESSY VSR.  Variable focus.  Versatile sample environment and off‐line tools.  In situ and operando conditions as well as transfer  Energy Materials Research workshop equipment from support labs.  Storage Ring

Online data analysis, post beamtime support and  Beamline and Optics support in data evaluation. Endstation Sample Environment

Other

-

time resolution and variable bunch length (VSR) low and variable flux Combination of Soft and Tender X‐rays Special resolution Tunable flux to prevent beam damage More efficient and faster detectors to prevent beam damage In situ options for solvent based experiments flexible and mobile preparation chambers Extended sample environment Electrochemistry equipment Preparation and characterization tools and laboratories Microscopes (SEM, AFM…) More and better equipped chemistry labs Complementary and supplementary characterization options experienced (method oriented) beamline scientists, remote access

Communication with our Users II Informal Coffee and series of talks “What can we do for you” ‐ Scientific Service for Users

Communication with our Users III

Average numbers: 500 participants, 170 posters, 50 vendors

Thank you for your attention

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